Jaspreet Singh
Winnipeg,MB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Field Manager
GardaWorld Protective Services
11.2020 - Current
- Performed quality control inspections on phases of field operations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Developed and implemented processes and strategies to achieve operational goals.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
Mobile Security Officer
Paladin Security
02.2023 - Current
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Examined doors, windows and gates to verify security.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Area Manager
Akin Force Security
10.2019 - 10.2020
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
Security Supervisor
Active Security
02.2019 - 10.2019
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Tactical Officer
G4S Secure Solutions
12.2018 - 02.2019
- Handled administrative requirements, maintained records and submitted operational reports.
- Coordinated activities of subordinate personnel to support mission success.
- Led team in developing strategic plans to meet operational objectives.
Assistant Call Center Manager
Vodafone
09.2016 - 12.2017
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
Call Center Team Leader
Vodafone
10.2015 - 08.2016
- Coached team members regarding call strategy to effectively reach targets and foster customer retention.
- Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
- Prioritized team and individual goals to effectively achieve business objectives.
- Conducted periodic surveys with customers and potential customers to increase quality.
Call Center Customer Service Representative
Vodafone
03.2015 - 10.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Computer Networking And Technical Support
St. Lawrence College
Toronto, ON04.2020
Mechanical Engineering
NITS
Jammu, India11.2017
High School Diploma -
K.V.
Jammu, India04.2013
Skills
- Customer Relationship Management
- Client Satisfaction
- MS Office Suite
- Hardware and Software Installation
- Strong Analytical and Problem Solving
- Ability to Coach and Optimize Performance
- Strong Supervisory and Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Mobile Security Officer
Paladin Security
02.2023 - Current
Field Manager
GardaWorld Protective Services
11.2020 - Current
Area Manager
Akin Force Security
10.2019 - 10.2020
Security Supervisor
Active Security
02.2019 - 10.2019
Tactical Officer
G4S Secure Solutions
12.2018 - 02.2019
Assistant Call Center Manager
Vodafone
09.2016 - 12.2017
Call Center Team Leader
Vodafone
10.2015 - 08.2016
Call Center Customer Service Representative
Vodafone
03.2015 - 10.2015
Computer Networking And Technical Support
St. Lawrence College
Mechanical Engineering
NITS
High School Diploma -
K.V.
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