JASPREET SINGH
Vancouver,BC
Summary
Courteous and Professional Passenger Service Assistant with boasting more than 3 years of experience in Airport customer service. Sound knowledge of airline operations and effective customer service strategies. Collaborative and friendly known to go extra mile to deliver customer satisfaction .Moreover, a capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
3
3
years of professional experience
Work History
Office Administrator
Access Control Office (ACO), YVR International Airport
09.2022 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Process the Transport Canada clearance applications for existing and new applicants.
- Coordinate with different departments in the airport (Parking, Key Locksmith, Maintenance, Engineering)
- Answer all telephone inquiries, responding to email and voicemail
- Maintain a database of active employees
- Perform all vehicle licensing, including submitting and issuing decals and verifying insurance documents
- Issuing visitors, special event passes, and temporary passes
- Process and coordinate the appeal process for denied applications
- Perform all filing/file audits
- Issuing clearances and employee parking decals
- Update national database for Lost/Stolen
Lead Customer Service Agent
Strategic Aviation
01.2022 - Current
- Greeted crew members, flight attendants and passengers.
- Collected baggage charges and accepted baggage for check-in.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Processed reservations and issued travel and hotel vouchers.
- Oversaw employee work schedules and delegated daily assignments.
- Delegated daily tasks to team members to optimize group productivity.
- Rotated through series of different stations based on team needs.
- Conducted thorough quality checks to verify conformance to specifications.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
PrimeFlight Aviation
03.2021 - 01.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Processed reservations and issued travel and hotel vouchers.
- Greeted passengers and provided boarding instructions.
- Utilized PA system to announce departures and changes to landings.
- Oversaw employee work schedules and delegated daily assignments.
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
- Collected baggage charges and accepted baggage for check-in.
- Managed gate, ramp and cabin services for each flight.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist
The Mariott
06.2020 - 11.2020
- Supervised setup of conference rooms for meetings and office events in common areas.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments and maintained and updated appointment calendars.
Data Entry Operator
CREATIVE COMPUTER SERVICES
08.2018 - 02.2019
- Executed daily data entry responsibilities with accuracy over 99%
- Increased speed of all data entry tasks
- Used MS OFFICE daily, increased efficiency by 33%
- Improved typing (above 50 wpm), with accuracy
Education
Associate of Science - Applied Science For Engineering
Columbia College
Vancouver, BC11.2022
C1 Certified IELTS - Spoken English (IELTS)
IDP
India12.2021
High School Diploma -
Sacred Heart Convent Sen. Sec. School, Khanna
Panjab,India03.2021
MATRICULATION -
Sacred Heart Convent Sen. Sec. SchoolL
Panjab,India03.2019
Skills
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Verbal and Written Communication
- English,Panjabi and Hindi Fluency
- De-escalation Techniques
- Calm and Professional Under Pressure
- Quality Assurance Controls
- Cultural Awareness and Sensitivity
- Computer Skills
- Establishing and Maintaining Customer Relationships
- Team Management
- Passenger Service
Timeline
Office Administrator
Access Control Office (ACO), YVR International Airport
09.2022 - Current
Lead Customer Service Agent
Strategic Aviation
01.2022 - Current
Customer Service Representative
PrimeFlight Aviation
03.2021 - 01.2022
Receptionist
The Mariott
06.2020 - 11.2020
Data Entry Operator
CREATIVE COMPUTER SERVICES
08.2018 - 02.2019
Associate of Science - Applied Science For Engineering
Columbia College
C1 Certified IELTS - Spoken English (IELTS)
IDP
High School Diploma -
Sacred Heart Convent Sen. Sec. School, Khanna
MATRICULATION -
Sacred Heart Convent Sen. Sec. SchoolL
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