Jaspreet Sangha
Sacramento
Summary
Skilled IT professional with a strong background in Windows, Azure, and IT infrastructure setup. Proven ability to troubleshoot and implement solutions, ensuring optimal system performance and user satisfaction.
Overview
2
2
years of professional experience
Work History
Program Technician II
Department of Justice
11.2025 - Current
- Utilized multiple database systems to input, maintain, and update critical data while ensuring data integrity, accuracy, and system efficiency.
- Troubleshot software, hardware, and scanning-related issues to minimize downtime and maintain operational continuity across office systems.
- Tested and evaluated new applications prior to deployment to identify functionality issues, improve user experience, and support successful implementation into existing workflows.
- Provided Tier 1 technical support to staff by diagnosing and resolving workstation, scanner, and application issues in a fast-paced production environment.
- Resolved technical issues by resetting systems, clearing cache and user profiles, reconfiguring devices, and assisting users with application troubleshooting and functionality.
IT Technician
Log(N) Pacific
01.2024 - 11.2025
- Provisioned and troubleshoot Azure Virtual Machines, Vnets and NetworkSecurity Groups.
- Provided support for the setup, configuration and troubleshooting of the osTicket ticketing system/platform.
- Administered Active Directory Basics, including user creation, role assignment, and security group management.
- Resolved customer service inquiries regarding computer hardware and software problems via phone or remote desktop tools.
Education
Bachelor of Science - Information Technology And Management
Western Governors University
Salt Lake City, UT08-2026
No Degree - Software Engineering
Hack Reactor Software Engineering Immersive Program
San Francisco09-2024
Skills
- Windows
- Linux
- IT infrastructure setup
- System Maintenance
- SQL
- HTML
- Python
- Java
- Azure
- ACL's
- Active Directory
- Data Encryption
- Printers
Timeline
Program Technician II
Department of Justice
11.2025 - Current
IT Technician
Log(N) Pacific
01.2024 - 11.2025
Bachelor of Science - Information Technology And Management
Western Governors University
No Degree - Software Engineering
Hack Reactor Software Engineering Immersive Program