Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jaspreet Kaur Brar

Dartmouth,NS

Summary

Experienced professional with solid background in Hotel Industry, healthcare support worker and foodservice. Offers excellent track record of tackling various tasks to support residents, kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server and Line Cook

McDonald’s
Bridgewater, NS
10.2023 - 08.2024
  • Provided attentive and personalized service to restaurant guests, ensuring a positive dining experience.
  • Took customer orders accurately and efficiently, answering questions about menu items, and making recommendations as needed.
  • Delivered food and beverages promptly to tables, ensuring accuracy and adherence to guest preferences.
  • Set up tables, cleared and cleaned dishes between courses, and reset tables for the next guests.
  • Addressed customer concerns promptly and professionally, ensuring resolutions to maintain guest satisfaction.
  • Worked closely with kitchen staff and management to coordinate food delivery and ensure smooth service flow.
  • Prepared and cooked menu items according to recipes and quality standards, ensuring consistency in taste and presentation.
  • Cleaned kitchen equipment, utensils, and work areas to maintain a safe and sanitary kitchen environment.

Customer Service Representative

Gow’s Home Hardware
Bridgewater, NS
11.2023 - 07.2024
  • Answered a high volume of inbound calls, including complex and escalated inquiries, with professionalism and efficiency.
  • Handled calls, emails, and chat messages, ensuring clear and effective communication with customers across multiple channels.
  • Managed and resolved customer complaints efficiently, often handling difficult situations with empathy and patience to ensure customer satisfaction.
  • Assisted customers with placing orders, tracking shipments, and processing returns or exchanges, ensuring smooth and timely transactions.

Guest Service Agent

Monte Carlo Inn
Brampton, Ontario
05.2022 - 10.2023
  • Handled cash transactions accurately while adhering to established accounting practices.
  • Managed group bookings efficiently with prompt response time.
  • Ensured that guest rooms were clean, tidy and supplied with necessary items prior to arrival of new guests.
  • Responded to telephone calls from guests promptly and courteously.
  • Performed check-in, check-out procedures for arriving, departing guests according to established standards.
  • Maintained accurate records of all transactions for auditing purposes.
  • Processed guest payments quickly and efficiently.
  • Monitored the performance of housekeeping staff ensuring high level of service quality is maintained.
  • Provided directions to various locations within the city as requested by guests.
  • Provided information regarding room availability and rates to potential customers.
  • Scheduled reservations for groups such as meetings, conferences or weddings.

Personal Support Worker

Kataria Hospital
Kot Kapura, Punjab, India
09.2018 - 09.2021
  • Prepared and assembled patient meals according to dietary restrictions, ensuring compliance with nutritional guidelines and portion control.
  • Delivered meals to patient rooms, ensuring accuracy, timeliness, and adherence to patient meal schedules.
  • Collected and sanitized used trays from patient rooms, preparing them for the next meal service.
  • Assisted patients with menu selections, considering their dietary preferences and medical restrictions, and communicated any special needs to the kitchen staff.
  • Cleaned and sanitized kitchen equipment, food preparation areas, and dining facilities, maintaining high standards of hygiene and safety.
  • Worked closely with kitchen staff, dietary aides, and healthcare professionals to coordinate meal service and ensure patient satisfaction.
  • Organized paperwork related to patient treatments and maintained accurate records.
  • Provided emotional support for terminally ill patients and their families.
  • Performed light housekeeping duties such as laundry services for residents.
  • Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
  • Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.

Education

Global Business Management - Global Management

Georgian@ILAC
Toronto, ON
08.2023

Skills

  • Excellent communication and customer service skills
  • Customer Service Excellence
  • Food Presentation Skills
  • Attention to Detail
  • Team Collaboration Skills
  • Effective Communication Skills
  • Safety and Compliance
  • Time Management Skills
  • Adaptability
  • Physically and Mentally Fit
  • Passionate about Healthcare
  • Skilled in Microsoft Office Suite (Word, Excel, Outlook)
  • Safe Food Handling
  • Food Running
  • Food inspection
  • High-volume dining
  • Food station setup
  • Menu presentation
  • Dish preparation
  • Special dietary requirements
  • Food safety understanding
  • Food Delivery
  • Guest Engagement
  • Order Management
  • Supply Restocking
  • Beverage Preparation
  • Guest Relations Management
  • Liquor, wine, and food service
  • Performance Improvement
  • Cash Handling
  • Suggestive Selling
  • Banquet Coordination
  • Sales expertise
  • Dining customer service
  • Regulatory Compliance
  • Positive and professional
  • Check payment processing
  • Quality Control
  • POS operation
  • Exceptional customer service
  • Guest Seating
  • Relationship Management
  • Effective customer upselling
  • Service prioritization

Certification

  • First Aid and CPR Certificate.
  • Food Handler Certificate.
  • WHMIS Certificate

Additional Information

Fluent in English, Punjabi, Hindi and Urdu.

Timeline

Customer Service Representative

Gow’s Home Hardware
11.2023 - 07.2024

Server and Line Cook

McDonald’s
10.2023 - 08.2024

Guest Service Agent

Monte Carlo Inn
05.2022 - 10.2023

Personal Support Worker

Kataria Hospital
09.2018 - 09.2021

Global Business Management - Global Management

Georgian@ILAC

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Jaspreet Kaur Brar