Jaspreet Kaur
Brampton,ON
Summary
Driven to begin a career in Customer Service, seeking an opportunity with a forward-thinking company that values continuous learning and personal growth. Committed to customer satisfaction, aiming to make a positive impact and contribute towards achieving shared goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Associate (Casual)
Trillium Logistics DHL
06.2024 - Current
- Prepared orders for shipment by Locus picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Displayed adaptability by taking on various roles within the warehouse as needed, including Packing, Picking, Rework, VNR etc.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
Customer Service Representative Agent
Culligan Water
07.2022 - 10.2023
- Received new orders, prepared documentation and assigned personnel.
- Corresponded with clients through email, telephone or postal mail.
- Assist customers in person and on the phone in a professional manner
- Set up deliveries and book service calls
- Process new contracts, create customer accounts, and schedule installation, as required
- Print and distribute service work orders and route tickets, close work orders, and bill out once completed
- Promote and up-sell products and services to new and current customers
- Book walk-in and phone sales leads with Sales Team
- Make accounts receivable collections and related calls, forward outstanding invoices as requested
- Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, UEI payment transactions, reconcile and balance receipts, payment batches, cash, cheques, petty cash, etc
- Other related duties as required
Barista
STARBUCKS
11.2021 - 06.2022
- Receiving and processing customer payments.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Prioritized drink requests while managing interruptions.
Store Supervisor
THE NOMAD RESTAURANT
09.2019 - 06.2022
- Train staff in job duties and sanitization procedures.
- Conducted inventory analysis to determine optimal stock levels.
- Trained newly hired employees in upselling techniques.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Established and managed team schedules and shift assignments.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Supervisor
A&W
10.2018 - 09.2019
- Resolve Customer Complaints.
- Maintaining weekly temperature checklist and daily site duty checklist.
- Following cash handling and end of day procedures.
- Maintained energy and enthusiasm in fast-paced environment.
- Reduced customer wait times by quickly operating customer window and sales register.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established and managed team schedules and shift assignments.
- Tracked food production levels, meal counts and supply costs.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Kept guest and work areas clean, organized and sanitized per established standards.
Food Counter Attendant
A&W
10.2015 - 06.2018
- Generating bills and collecting the payment.
- Ensuring high quality customer service and customer satisfaction.
- Processed customer orders and accurately entered into order system.
- Provided information regarding promotions and menu items.
- Demonstrated knowledge and applied proper food handling standards.
- Delivered items to guest tables and addressed and requests.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Education
Associate Degree - Arts
Alexander College
Vancouver, BC04.2018
Senior Secondary (Grade 12) - Science
Sri Guru Hargobind Singh Public School
Punjab04.2014
Skills
- Excellent communication skills
- Exceptional organizational skills
- Critical thinking skills
- Strong interpersonal skills
- Time-Management
- Building customer royalty
- Persuasion skills
- Problem solving skills
- Multi-line phone talent
- Filing
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Food safe level 1
First Aid level 1
Timeline
Warehouse Associate (Casual)
Trillium Logistics DHL
06.2024 - Current
Customer Service Representative Agent
Culligan Water
07.2022 - 10.2023
Barista
STARBUCKS
11.2021 - 06.2022
Store Supervisor
THE NOMAD RESTAURANT
09.2019 - 06.2022
Supervisor
A&W
10.2018 - 09.2019
Food Counter Attendant
A&W
10.2015 - 06.2018
Associate Degree - Arts
Alexander College
Senior Secondary (Grade 12) - Science
Sri Guru Hargobind Singh Public School