Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jaspreet Kaur

Brampton,ON

Summary

Driven to begin a career in Customer Service, seeking an opportunity with a forward-thinking company that values continuous learning and personal growth. Committed to customer satisfaction, aiming to make a positive impact and contribute towards achieving shared goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Warehouse Associate (Casual)

Trillium Logistics DHL
06.2024 - Current
  • Prepared orders for shipment by Locus picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including Packing, Picking, Rework, VNR etc.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.

Customer Service Representative Agent

Culligan Water
07.2022 - 10.2023
  • Received new orders, prepared documentation and assigned personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Assist customers in person and on the phone in a professional manner
  • Set up deliveries and book service calls
  • Process new contracts, create customer accounts, and schedule installation, as required
  • Print and distribute service work orders and route tickets, close work orders, and bill out once completed
  • Promote and up-sell products and services to new and current customers
  • Book walk-in and phone sales leads with Sales Team
  • Make accounts receivable collections and related calls, forward outstanding invoices as requested
  • Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, UEI payment transactions, reconcile and balance receipts, payment batches, cash, cheques, petty cash, etc
  • Other related duties as required

Barista

STARBUCKS
11.2021 - 06.2022
  • Receiving and processing customer payments.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Prioritized drink requests while managing interruptions.

Store Supervisor

THE NOMAD RESTAURANT
09.2019 - 06.2022
  • Train staff in job duties and sanitization procedures.
  • Conducted inventory analysis to determine optimal stock levels.
  • Trained newly hired employees in upselling techniques.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Established and managed team schedules and shift assignments.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Supervisor

A&W
10.2018 - 09.2019
  • Resolve Customer Complaints.
  • Maintaining weekly temperature checklist and daily site duty checklist.
  • Following cash handling and end of day procedures.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Established and managed team schedules and shift assignments.
  • Tracked food production levels, meal counts and supply costs.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Kept guest and work areas clean, organized and sanitized per established standards.

Food Counter Attendant

A&W
10.2015 - 06.2018
  • Generating bills and collecting the payment.
  • Ensuring high quality customer service and customer satisfaction.
  • Processed customer orders and accurately entered into order system.
  • Provided information regarding promotions and menu items.
  • Demonstrated knowledge and applied proper food handling standards.
  • Delivered items to guest tables and addressed and requests.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.

Education

Associate Degree - Arts

Alexander College
Vancouver, BC
04.2018

Senior Secondary (Grade 12) - Science

Sri Guru Hargobind Singh Public School
Punjab
04.2014

Skills

  • Excellent communication skills
  • Exceptional organizational skills
  • Critical thinking skills
  • Strong interpersonal skills
  • Time-Management
  • Building customer royalty
  • Persuasion skills
  • Problem solving skills
  • Multi-line phone talent
  • Filing

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

Food safe level 1

First Aid level 1

Timeline

Warehouse Associate (Casual)

Trillium Logistics DHL
06.2024 - Current

Customer Service Representative Agent

Culligan Water
07.2022 - 10.2023

Barista

STARBUCKS
11.2021 - 06.2022

Store Supervisor

THE NOMAD RESTAURANT
09.2019 - 06.2022

Supervisor

A&W
10.2018 - 09.2019

Food Counter Attendant

A&W
10.2015 - 06.2018

Associate Degree - Arts

Alexander College

Senior Secondary (Grade 12) - Science

Sri Guru Hargobind Singh Public School
Jaspreet Kaur