Jaspreet Kaur
Blackfalds,AB
Summary
Dedicated customer service professional with strong multitasking abilities, and a passion for delivering exceptional experiences, eager to contribute my positive attitude and attention to detail in a dynamic team environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server/Bartender
The hitching post Bar and grill
Blackfalds, Alberta
02.2025 - Current
- Delivered food and beverages promptly to guests' tables.
- Recommended menu items based on guest preferences and dietary needs.
- Handled customer inquiries and resolved issues with professionalism.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Assisted in training new servers on menu items and service standards.
- Operated POS terminals to input orders, split bills, and calculate totals.
MANAGER
Milk smith.
04.2021 - 12.2025
- Oversaw staff of 10+, trained new hires, and managed employee schedules to ensure coverage and efficiency
- Recruited, hired, and supervised staff members to build a strong team and maintain service quality
- Determine staffing requirements
- Addressing customers' concerns and providing resolutions to maintain loyalty and long-term relations
- Contributed to menu planning by introducing innovative, multi-cultural flavors and desserts to enhance customer offerings
- Maintain and update inventory and database system
- Managed access to facility as key holder for over two years
OPRERATIONS SPECIALIST
SkipTheDishes
05.2023 - 07.2023
- Addressed inquiries and investigated complaints from stakeholders regarding food ordering and delivery processes, enhancing stakeholder satisfaction.
- Managed inquiries from courier partners regarding delivery issues.
- Furnished stakeholders with clear information about food ordering and delivery processes, improving communication and transparency.
- Ensured timely and accurate updates to information on SkipTheDishes network, maintaining data integrity and reliability.
SERVER
The Original Pancake House.
Winnipeg, Manitoba
03.2021 - 07.2021
- Greeted customers warmly and seated tables to enhance guest experience
- Served food and drinks to tables, assisting servers and promoting smooth shift transitions
- Placed customers' orders and took payments using the point of sale system and maintained the cash balance of the drawer
- Managed phone reservations and prepared silverware to support efficient operations
Education
Client Service Specialist Program -
Manitoba Institute of Trades and Technology
04-2022
Communication for business Program -
Red River College
Winnipeg12-2020
High school completion -
Central Board of Secondary Education
08-2018
Skills
- Guest service
- Efficient service delivery
- Guest engagement
- Relationship management
- Relationship building
- Team leadership
- Cooperative
- Supportive in team environments
- Adaptability to change
- Quick learner
- Organized
- Self-motivated
- Disciplined work ethic
- Excellent interpersonal skills
Certification
- Emergency First Aid & CPR
- Clean It Right- Training for the Tourism, Hospitality and Retail Industry
- Canadian WHMIS
- Handling Difficult Situations
- Microsoft Outlook
- ProServe
- Safe Check Advanced Food Safety Certification
Attributes
- Willing to continually up-date skills and knowledge
- Co-operative and supportive in team environments, requiring minimum instructions to learn new skills
- An independent young person with excellent interpersonal skills, engaging and able to grow positive relationships with clients and colleagues at all organizational levels
- Self-motivated, organised and methodological with a disciplined work ethic
- Proven ability to connect with guests and build lasting relationships.
- Commended for leading by example and upholding high standards of efficiency and guest service
Timeline
Server/Bartender
The hitching post Bar and grill
02.2025 - Current
OPRERATIONS SPECIALIST
SkipTheDishes
05.2023 - 07.2023
MANAGER
Milk smith.
04.2021 - 12.2025
SERVER
The Original Pancake House.
03.2021 - 07.2021
Client Service Specialist Program -
Manitoba Institute of Trades and Technology
Communication for business Program -
Red River College
High school completion -
Central Board of Secondary Education