Jaspreet Kaur
Fresno
Summary
Energetic and solutions-oriented IT support professional with a strong academic foundation in business systems and applied computer technologies. Currently working at Amazon in a high-paced logistics environment, where attention to detail, equipment handling, and real-time coordination are essential. Experienced in troubleshooting desktops, scanners, handhelds, and printers. Proficient in Python, SQL, JavaScript, and Microsoft Office tools. Combines technical fluency with a strong sense of responsibility, customer focus, and teamwork. Seeks to grow into an IT Equipment Coordinator role where reliability, organization, and responsiveness drive success. Strong interest in contributing to Amazon’s customer-centric mission through dependable technical support and process improvement.
Overview
2
2
years of professional experience
Work History
IT Equipment Coordinator
Fresno, CA
09.2024 - Current
* Create and review inventory and asset reports to help management make better decisions and reduce costs
* Set up, install, and configure IT equipment and software, including printers and user devices
*Maintain and fix Zebra thermal printers, thin clients, desktop computers, laptops, scanners, and handheld devices
*Diagnose and resolve hardware, software, and basic network problems on Windows, macOS, and Linux systems
*Use knowledge of the OSI model to identify and troubleshoot network and connectivity issues
*Develop and follow IT procedures and processes to improve daily operations
*Train and support new employees on IT equipment usage and troubleshooting steps
*Provide technical help and customer support through email, chat, and face-to-face interactions
Handle urgent IT requests and manage multiple support tickets in a fast-moving work environment
*Test and support various computers, laptops, and mobile devices to ensure they work properly and reduce downtime
Sortation Associate
Amazon
Fresno, CA
06.2024 - Current
- Track and sort over 1,000 packages per shift using mobile scanning devices
- Monitor device issues and report malfunctions promptly to reduce downtime
- Assist in troubleshooting scanning devices, printers, and handheld terminals during operations
- Gained hands-on experience with inventory organization and IT asset handling in fast-paced environments
- Maintain organized work zones, follow safety protocols, and support equipment readiness
- Collaborate with team members to meet fulfillment targets and shift goals
Education
A.S., Business Administration -
Fresno City College
B.S., Business Administration - Computer Information Systems
California State University
Fresno05-2025
Skills
- Languages & Tools: Python, SQL, JavaScript, HTML/CSS (studied and applied through university coursework)
- IT Functions: Device setup, diagnostics, hardware troubleshooting, inventory support, asset tracking
- Systems: Windows OS, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), basic Active Directory
- Equipment: Desktop computers, laptops, handheld terminals, Zebra printers, laser printers
LANGUAGES
Hindi
Punjabi
English
Timeline
IT Equipment Coordinator
09.2024 - Current
Sortation Associate
Amazon
06.2024 - Current
B.S., Business Administration - Computer Information Systems
California State University
A.S., Business Administration -
Fresno City College