Jaspreet Kaur
Scarborough,ON
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and inventory management. Expertise in quality assurance and food safety regulations, complemented by strong communication and teamwork skills. Recognized for enhancing customer satisfaction and maintaining high-quality standards, driving positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
E - Commerce Customer Fulfillment Associate
Walmart
Toronto, Canada
02.2024 - Current
- Processed customer orders accurately and efficiently in a fast-paced environment.
- Ensured that all safety procedures were followed at all times.
- Assisted customers with product inquiries and provided exceptional service, positively impacting the Net Promoter Score (NPS).
- Managed inventory levels to ensure product availability on the sales floor.
- Operated order fulfillment systems to track shipments and delivery status.
- Collaborated with team members to maintain organized workstations and inventory areas.
- Trained new associates on standard operating procedures for customer fulfillment tasks.
Work Integrated Learning Student (Food Safety and Quality Assurance)
Lambton College
Toronto, Canada
01.2025 - 04.2025
- Led team initiatives, ensuring timely execution of project deliverables, and effective collaboration.
- Applied academic knowledge to plan, execute, and align projects with food safety regulations (HACCP, GMPs, CFIA, and FDA).
- Conducted lab testing for pathogens, spoilage organisms, and contaminants to support product safety.
- Conducted research using academic databases to support coursework requirements.
Customer Service Associate
Walmart
Toronto, Canada
09.2023 - 01.2024
- Delivered exceptional customer service by handling inquiries, returns, exchanges, and resolving concerns through effective communication and problem-solving.
- Managed cash register operations, ensuring accurate transactions, and adherence to company policies.
- Supported sales and customer engagement by promoting store offers, and conducting feedback surveys to enhance the shopping experience.
Quality Assurance Specialist
Satopradhan Private Limited
India, India
03.2022 - 12.2022
- Conducted thorough inspections of products to ensure quality standards.
- Collaborated with production teams to resolve quality issues promptly.
- Executed test plans for new products and processes effectively.
- Trained staff on quality control procedures and best practices.
- Assisted in implementing corrective actions to improve product quality.
- Consulted with management and personnel to educate on QA standards.
- Maintained a safe, organized, and audit-ready laboratory environment.
- Developed and maintained quality assurance documentation and reports.
Education
Food Safety and Quality Assurance Management - Toronto, ON
Lambton College
Toronto, ON04.2025
Bachelor of Science - Biotechnology
Panjab University
Chandigarh, India08.2022
Advance Diploma - French
Panjab University
Chandigarh, India08.2022
Skills
- Risk assessment and mitigation
- Quality assurance
- Food safety regulations
- Inventory management
- Product development and commercialization
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Customer service and problem-solving
- Communication and teamwork skills
Certification
- Lean Six Sigma Yellow Belt, NIQC International Private Limited
- Food Allergy and Intolerance Training Certificate, Food Standards Agency
- Food Defence Awareness, Food Safety Preventive Control Alliance (FSPCA)
- Worker Health and Safety Awareness, Ministry of Labour, Training and Skills Development
- Emergency First Aid and CPR/AED level C, Canadian Red Cross
Availability
Available to start immediately for full-time employment, Willing to relocate as per business requirements
References
Available upon request
References
References available upon request.
Timeline
Work Integrated Learning Student (Food Safety and Quality Assurance)
Lambton College
01.2025 - 04.2025
E - Commerce Customer Fulfillment Associate
Walmart
02.2024 - Current
Customer Service Associate
Walmart
09.2023 - 01.2024
Quality Assurance Specialist
Satopradhan Private Limited
03.2022 - 12.2022
Food Safety and Quality Assurance Management - Toronto, ON
Lambton College
Bachelor of Science - Biotechnology
Panjab University
Advance Diploma - French
Panjab University