Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Jaspreet Kaur

Delta,British Columbia

Summary

Dynamic professional with a proven track record in customer service at Comfort Inn & Suites, leveraging active listening and critical thinking to enhance customer satisfaction. Experienced in operational efficiency as a Manager at McDonald's, implementing training initiatives and process improvements to drive team success. Skilled in data entry and quality assurance.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Comfort Inn & Suites
05.2025 - Current
  • Assisted customers with inquiries and resolved issues to enhance satisfaction.
  • Collaborated with team members to streamline communication processes.
  • Learned company policies and procedures to provide accurate information.
  • Engaged with customers via phone, email, and chat for effective support.

Manager

McDonald's
01.2024 - 04.2025
  • Coordinated team activities to enhance operational efficiency and workflow management.
  • Implemented project plans to align with organizational goals and improve task execution.
  • Monitored daily operations to ensure compliance with company policies and procedures.
  • Developed training materials to support staff onboarding and skill development initiatives.

Quality Auditor

SSC
01.2020 - 11.2023
  • Conducted detailed audits to ensure compliance with quality standards and regulations.
  • Identified areas for process improvement through thorough inspections and analysis.
  • Collaborated with production teams to address non-conformance issues effectively.
  • Developed and implemented corrective action plans to resolve identified deficiencies.

Education

PBDLES - Law Enforcement

Justice Institute of British Columbia
New Westminster
08-2025

Bachelor of Arts - Humanities

GCG
Ludhiana, India
06-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Volunteer Work
  • Drawing and Painting

Timeline

Customer Service Representative

Comfort Inn & Suites
05.2025 - Current

Manager

McDonald's
01.2024 - 04.2025

Quality Auditor

SSC
01.2020 - 11.2023

PBDLES - Law Enforcement

Justice Institute of British Columbia

Bachelor of Arts - Humanities

GCG

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Jaspreet Kaur