Jaspreet Kaur
Edmonton,Alberta
Summary
Dynamic Office Administrative professional with a proven track record at Desjardins Insurance, excelling in customer service and critical thinking. Adept at fostering teamwork and collaboration, I consistently improved operational efficiency and client satisfaction. My strong organizational skills and friendly demeanor enable me to thrive in fast-paced environments while delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Office Administrative.
Desjardins Insurance
Edmonton, AB
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Office Administrative
Acera Insurance
Edmonton, AB
11.2022 - 04.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Sales Manager
Unit Credit Bank
Pisa
11.2018 - 04.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
Teller Supervisor
Unit Credit Bank
Pisa
03.2016 - 10.2017
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Examined tellers' reports of daily transactions for accuracy.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Promoted bank's products and services by consistently cross-selling to customers.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Increased team productivity with regular coaching and performance feedback sessions.
- Coordinated with other departments to address complex customer issues, resulting in timely resolution.
- Improved cross-selling success through targeted training and employee incentives.
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Fostered a positive work environment by promoting open communication and collaboration among team members.
- Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
- Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
- Enhanced teller accuracy by conducting regular training sessions on transaction processing and customer service standards.
- Fostered partnerships with local businesses to offer banking services tailored to their needs, expanding customer base.
- Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
Education
GED - Hair Salon Diploma
Academy of Lari Pontedera Italy
Pontedera Italy06.2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
Languages
English Punjabi Italian
Native or Bilingual
Timeline
Office Administrative.
Desjardins Insurance
03.2024 - Current
Office Administrative
Acera Insurance
11.2022 - 04.2023
Sales Manager
Unit Credit Bank
11.2018 - 04.2020
Teller Supervisor
Unit Credit Bank
03.2016 - 10.2017
GED - Hair Salon Diploma
Academy of Lari Pontedera Italy