Jaspreet Kaur

As a Security Officer with Securitas, I have worked across both event and site-based roles, ensuring safety, order, and peace of mind in dynamic and high-pressure environments.

Key Responsibilities:

• Provided security at public and private events, including crowd monitoring, access control, and emergency response coordination.
• Ensured a visible and professional presence to deter incidents and support event organizers in maintaining a safe atmosphere.
• Skills Gained:
• Conflict resolution and de-escalation
  Strong observational and situational awareness
  Emergency response and first aid (if applicable)
  Clear and confident communication under pressure
  Teamwork and professionalism in high-stakes environments

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols to spot and investigate concerns.

• Delivered exceptional customer service by assisting guests with directions, seating, and event information, ensuring a seamless and enjoyable experience.
• Identified opportunities to enhance customer engagement and satisfaction.
• Collaborated with team members to maintain an organized and welcoming atmosphere.
• Proactively addressed guest inquiries and resolved issues promptly to create a positive experience.

• Operated POS system for cash and credit transactions, ensuring accuracy and efficiency.
• Maintained inventory of catering and food supplies, restocking as needed and conducting audits to ensure accuracy.
• Supported various store functions including front-line service, floor organization, and team supervision.
• Delivered tailored customer service by understanding guest needs and recommending suitable options.
• Trained and collaborated with staff to meet service and sales goals.

• Engaged with customers to understand their needs and provided tailored product recommendations.
• Demonstrated strong product knowledge to support sales and improve customer satisfaction.
• Utilized effective communication skills to handle customer concerns and provide accurate information.
• Assisted with merchandising and maintaining accurate inventory levels in designated departments.
• Maintained high standards of store presentation and supported front-end transactions using the POS system.