Jaspreet Kaur
Vernon,BC
Summary
Motivated and reliable entry-level IT professional with a strong interest in technology, problem-solving, and people operations. Skilled in basic computer setup, troubleshooting, and software support. Known for being dependable, detail-oriented, and an effective communicator. Brings over 5 years of experience as a manager in retail and food service, demonstrating strong leadership, team development, and operational management skills. Eager to contribute to a collaborative environment and grow within the IT or Human Resources field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Manager
Loblaw Companies Limited
Vernon
11.2021 - Current
- Supervised daily department operations, ensuring seamless execution of sales, merchandising, and top-tier customer service.
- Implemented targeted training programs, resulting in a 20% boost in employee productivity.
- Conducted regular performance evaluations and delivered constructive coaching to drive team development and efficiency.
- Managed inventory levels, tracked stock movement, and placed replenishment orders to maintain consistent product availability.
- Ensured compliance with company policies, security standards, and loss prevention protocols.
- Analyzed sales reports and key performance indicators (KPIs) to identify growth opportunities and optimize department performance.
- Developed weekly schedules and managed time-off requests to ensure adequate coverage and workflow.
- Led department meetings and communicated company updates, goals, and initiatives to team members.
- Resolved escalated customer issues in a professional and timely manner, maintaining customer satisfaction.
- Collaborated with upper management and cross-functional teams to execute promotions and seasonal resets.
Shift Supervisor
Dairy Queen
Vernon
05.2021 - 11.2021
- Helped manage different parts of the restaurant during assigned shifts.
- Made sure the restaurant was well-organized and fully staffed by assigning tasks, rotating breaks, and adjusting coverage as needed.
- Trained, guided, and evaluated new and current team members in all areas of the restaurant.
- Supported team members at the register, especially during promotions or special offers.
- Ensured guests received great service, and that food, cleanliness, and value met company standards.
- Handled minor customer complaints quickly and professionally, and informed upper management of serious issues.
- Assisted with projects and tasks that supported the restaurant’s overall business goals.
- Completed shift-related cash reports accurately and on time.
- Able to fill in and perform the duties of any team member when needed.
- Communicated any problems or unusual situations to supervisors right away.
- Took on other tasks and responsibilities as assigned by the management team.
Shift Manager
Wendys
Kamloops, British Columbia
05.2019 - 05.2021
- Trained and monitored team members to follow food safety procedures.
- Handled cash management tasks, including setting up registers at opening and verifying cash at closing.
- Performed daily walk-throughs to make sure the restaurant was clean, stocked, and ready for opening, closing, or busy periods.
- Helped train and develop crew members to improve performance and encourage long-term team retention.
- Supervised daily operations, ensuring tasks were completed correctly and company policies were followed.
- Worked with management to maintain high standards for food quality, service, and cleanliness, creating a safe and positive environment for customers and staff.
- Assisted with creating crew schedules to ensure the restaurant was properly staffed to meet customer service goals.
- Collaborated with other managers to find ways to improve efficiency and increase profitability.
- Handled and resolved customer complaints quickly and professionally to ensure satisfaction.
Education
Bachelor of Computing Science -
Thompson Rivers University
Kamloops, BCSkills
- Java
- Software Architecture
- HTML
- SQL
- POS Systems
- Python
- Android Studio
- Microsoft Office Suite
- Strong Verbal and Written Communication
- Critical Thinking and Problem Solving
- Leadership and Team Management
- Conflict Resolution and Customer Service
- Adaptability and Time Management
- Inventory management
- Sales analysis
- Employee training
- Performance evaluation skills
Projects
ANDROID NOTES MOBILE APP
- Built a mobile notes application using Java and Android Studio, allowing users to create, view, edit, and delete personal notes with local data storage.
- Designed a clean and intuitive UI following Android Material Design guidelines for better user experience.
- Applied object-oriented programming (OOP) principles for modular, maintainable code structure.
- Managed Android lifecycle events to ensure smooth performance and proper resource handling across different app states.
- Integrated features such as input validation, real-time updates, and persistent data saving using SQLite or SharedPreferences (depending on your implementation).
- Focused on app responsiveness, minimal load time, and device compatibility.
AI CHATBOT
- Developed a conversational chatbot using Python and Dialogflow, designed to simulate human-like interactions using Natural Language Processing (NLP) and rule-based logic.
- Created for customer service use cases, supporting multi-turn conversations, intent detection, and contextual responses.
- Built and trained the chatbot with a custom dataset to improve intent recognition and provide accurate responses.
- Implemented an error recovery system to handle unexpected inputs and guide users back to the intended flow.
- Integrated basic APIs and structured fallback handling to improve reliability and user satisfaction.
E-COMMERCE WEBSITE
- Developed a full-stack online store using HTML, CSS, PHP, and MySQL, featuring user login, product browsing, shopping cart functionality, and an admin dashboard.
- Implemented secure session handling and basic authentication to protect user data and control access to administrative features.
- Designed the database using normalization techniques for efficient storage, faster queries, and better data integrity.
- Created a simple and intuitive user interface for customers to browse products, add items to the cart, and place orders.
-Built an admin panel to manage inventory, update product listings, and view customer orders.
- Applied form validation, error handling, and user feedback mechanisms for a smooth shopping experience.
- Focused on clean code organization, scalability, and ease of maintenance for future feature expansion.
WWE FAN WEBSITE
- Built a fully responsive fan website using HTML, CSS, and JavaScript, showcasing WWE match schedules, wrestler profiles, media galleries, and event highlights.
- Implemented Bootstrap for mobile-first layout and quick styling, ensuring the site looked professional and functioned well on all devices.
- Used JavaScript and DOM manipulation to create interactive features such as event countdowns, dynamic content loading, and a live schedule display.
-Focused on UI/UX best practices, including intuitive navigation, consistent branding, and user-friendly design to maximize engagement.
-Managed the project using GitHub for version control and collaboration.
-Designed with future expansion in mind, allowing for easy updates to content, media, and additional features like comment sections or video embeds.
Certification
- Food Safe
- First Aid - Level 1
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Department Manager
Loblaw Companies Limited
11.2021 - Current
Shift Supervisor
Dairy Queen
05.2021 - 11.2021
Shift Manager
Wendys
05.2019 - 05.2021
Bachelor of Computing Science -
Thompson Rivers University