jaspreet Kaur
Nepean
Summary
3+ years of experience as a customer service who upholds high ethical standards, professional capable of coordinating shipments, managing customer needs, empathy and active listening, flexible in handling diverse issues and honest with supervisors, employees and customers at all the times regarding suspicious events. Excited about the prospect of working with reputable company to improve the customer experience and increase retention through quick resolution of any customer concerns. Knowledgeable about services regulation and standards
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service
Desi Hangout
11.2024 - Current
- Company Overview: Fine Dining Restaurant
- Managed customers effectively by identifying needs, approaching complex situations.
- Prepare food orders neatly, accurately, and promptly according to the customer requirements.
- Use cash register to record the order, collect payments from customers.
- Resolving Problems to maximize efficiency.
- Fine Dining Restaurant
Trainer
Achiever Hub
02.2023 - 05.2024
- Conduct mock tests
- Evaluate students’ performances
- Prepared students to achieve their desired scores
Software Developer Assistant
Empowerment Data
07.2020 - 02.2024
- Programming: Writing and testing program code
- Testing: Finding and correcting errors
- Evaluation: Reviewing proposals and interviewing vendors for security issues
- Planning: Contributing to planning meetings
- Documentation: Creating technical documentation such as diagrams and flowchart
- Guidelines: Assisting in the production and updating of operation and procedure guidelines.
Customer Service
Bath and body
Ottawa
05.2019 - 06.2020
- Greet customers upon their arrival.
- Answer phone calls and respond to client inquiries.
- Use cash register to collect payments from customers.
- Resolving Problems to maximize efficiency.
- Managed customers effectively by identifying needs, approaching complex situations.
Education
Software Quality Assurance -
Kensley college
Montreal, QC10.2026
Senior Secondary - medical
LBS School
Barnala, India04.2020
Skills
- Problem Solving
- Customer Satisfaction
- Detail-Oriented
- Conflict Resolution
- Multitasking
Certification
- Software Empowerment Data
- Cosmetic & Beauty
Timeline
Customer Service
Desi Hangout
11.2024 - Current
Trainer
Achiever Hub
02.2023 - 05.2024
Software Developer Assistant
Empowerment Data
07.2020 - 02.2024
Customer Service
Bath and body
05.2019 - 06.2020
Software Quality Assurance -
Kensley college
Senior Secondary - medical
LBS School