Jaspreet Kaur
Winnipeg,MB
Summary
Dynamic Customer Service Representative with a proven track record at 24/7 Intouch, recognized for enhancing customer loyalty through personalized solutions. Skilled in critical thinking and problem resolution, I consistently exceeded performance metrics, fostering a positive service culture that led to increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
24/7 Intouch
01.2022 - Current
- Improved resolution time with effective problem-solving for customer complaints.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer Service Representative
HGS - Hinduja Global Solutions
08.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Computer System Technology- Networking - Computer Networking
St. Clair College of Applied Arts And Technology
Windsor, None08.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Customer Service Representative
24/7 Intouch
01.2022 - Current
Customer Service Representative
HGS - Hinduja Global Solutions
08.2020 - 12.2021
Computer System Technology- Networking - Computer Networking
St. Clair College of Applied Arts And Technology
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