Jaspreet Kaur

Practicum Site at BCCH in Mood and anxiety clinic + Neuropsychiatry Clinic

• Answered multi-line telephones, relayed messages, and coordinated communication between physicians, departments and patients
• Entered and updated patient information using Cerner system
• Prepared and maintained patient charts using Cerner, PowerChart, and REDCap
• Sent appointment confirmations via calls and emails; responded to patient inquiries
• Created chart labels, made necessary photocopies for health records, and managed incoming/outgoing faxes
• Assisted with patient flow by gathering appointment-related details and communicating with patients via phone and email
• Organized workload based on physician schedules and preferences
• Provided clear patient instructions via phone, email, and virtual communication
• Handled confidential information with professionalism and discretion

• Supervised daily operations and trained new employees
• Resolved customer complaints and maintained food safety standards
• Managed inventory and participated in store inspections
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Responded to and resolved customer questions and concerns.

• Processed and organized merchandise, used scanning systems, ensured accurate product flow
• Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
• Placed, tagged, and secured merchandise in diverse designated areas.
• Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.

• Provided customer service, handled cash transactions, assisted with food prep and inventory
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.