Jaspreet Kaur
Brampton
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
LCBO
04.2023 - 02.2025
- Handling cash counter and dealing with store sales
- Maintaining a record of stock in store
- Resolving customer queries, questions, and concerns regarding product description, quantity, price, or content
- Navigate customers through various steps of product return policies, Aeroplan points card policies, and bulk business purchases
Technical Support Advisor
Apple (Kelly Connect)
02.2022 - 03.2023
- Resolving username and password difficulties
- Troubleshooting Email issues
- Navigate customers through various steps to recover their data from devices
- Data Sharing and synchronization troubleshooting
- Verifying proper hardware and software configuration and set up
- Ensure Positive feedback and experience for the customers
HR and Administrative Coordinator
Aldo Longo Consulting
03.2020 - 02.2022
- Redirected HR-related calls and distributed correspondence to the appropriate personnel
- Maintained and updated records of personnel-related data in both paper format and database and compiled and prepared documents relating to personnel activities to ensure employment requirements were met
- Supported recruitment/hiring, performing background checks, assisting in shortlisting, and issuing employment contracts etc
- Negotiated collective agreements on behalf of employers or workers, mediated labor disputes and grievances, and provided advice on employee and labor relations
- Organized pre-employment screening, compensation, wages, and salaries
- Scheduled meetings, interviews, HR events etc
- And maintained the team’s agenda
- Coordinated training sessions and seminars
Housing Coordinator
Panjab University
09.2015 - 10.2018
- Understand the students from their perspective and execute strategies to retain their stay in the college Residence
- Conduct tours, and marketing strategies such as social media platforms, conduct retention programs, and negotiate with residents
- Manage the relationship between residents
- Marketing Research was a huge part of this role, as it is key to understanding the competition to sell your On-Campus Housing
- Maintain a Complaint Log to utilize it properly
- Organizing the office data by using MS OFFICE, WORD, AND EXCEL
- Coordinate policy changes as they are released corporately
- Drafting and posting building and tenant notices
Education
MBA - HUMAN RESOURCE MANAGEMENT
PANJAB UNIVERSITY
CHANDIGARH, PUNJAB05-2015
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Timeline
Customer Service Associate
LCBO
04.2023 - 02.2025
Technical Support Advisor
Apple (Kelly Connect)
02.2022 - 03.2023
HR and Administrative Coordinator
Aldo Longo Consulting
03.2020 - 02.2022
Housing Coordinator
Panjab University
09.2015 - 10.2018
MBA - HUMAN RESOURCE MANAGEMENT
PANJAB UNIVERSITY
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