Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
Generic

Jaspreet Kaur

Kitchener,Canada

Summary

As a customer-focused individual with a passion for delivering exceptional service, I am enthusiastic about launching my career in customer service. With strong communication skills, genuine empathy, and a positive attitude, I am eager to contribute to creating memorable, positive customer experiences. I thrive on learning and adapting quickly, ready to embrace new challenges, and grow within a dynamic team dedicated to customer satisfaction. Motivated Store Associate with a thorough understanding of customer service, product merchandising, and inventory management. Strengths include effective communication skills, the ability to handle multiple tasks simultaneously, and a commitment to maintaining high store cleanliness and organization levels. Notable contributions include enhancing customer satisfaction through proactive engagement and resolution of issues in previous roles.

Overview

3
3
years of professional experience

Work History

Store Associate

Dollarama
Waterloo, ON
01.2024 - 03.2025
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Provided cash register operations and handled customer payments.
  • Organized promotional displays throughout the store in accordance with corporate guidelines.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Operated scanning equipment for price checks and stock replenishment.
  • Assisted customers with product selection, pricing and availability.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Processed sales transactions accurately and efficiently at the cash register.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Performed daily opening and closing procedures for store operation.
  • Demonstrated excellent customer service skills at all times.
  • Adhered to safety regulations when handling hazardous materials.
  • Addressed customer complaints in a professional manner.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Followed loss prevention guidelines to deter theft.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Worked effectively in team environments to make the workplace more productive.

Associate Software Engineer

DXC Technology Private Limited Company
, India
01.2022 - 07.2023
  • Developed well-organized training materials for end-users, enabling seamless adoption of new software features
  • Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients
  • Maintained accurate documentation of code changes, ensuring smooth handoffs between team members
  • Teamed with business analysts to deliver high-availability solutions for mission-critical applications
  • Mentored junior developers on best coding practices, increasing overall team efficiency and skill level
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements

Education

Bachelor of Engineering - Computer Science

Baba Banda Singh Bahadur Engineer College
Fatehgarh Sahib, Punjab, India
06.2021

Post Graduate - Information Technology Business Analysis

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON

Skills

  • Customer service
  • Communication skills
  • Ability to work efficiently in a fast-paced environment
  • Attention to detail
  • Commitment to quality
  • Team player
  • Positive attitude
  • Reliable
  • Punctual
  • Multitasking
  • Time management
  • Loss prevention
  • Cash register operation
  • Relationship building
  • Flexible schedule adaptability
  • Returns and exchanges handling
  • Merchandise display creativity
  • Store cleanliness maintenance
  • Basic math skills application

Languages

English
Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Availability

  • Monday: 11:00 AM - 11:59 PM,
  • Tuesday: 12:00 AM - 3:00 PM,
  • Wednesday: Anytime,
  • Thursday: Anytime,
  • Friday: Anytime,
  • Saturday: Anytime,
  • Sunday: Anytime

Timeline

Store Associate

Dollarama
01.2024 - 03.2025

Associate Software Engineer

DXC Technology Private Limited Company
01.2022 - 07.2023

Bachelor of Engineering - Computer Science

Baba Banda Singh Bahadur Engineer College

Post Graduate - Information Technology Business Analysis

Conestoga College Institute of Technology And Advanced Learning

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Jaspreet Kaur