JASPREET KAUR
St. John's,Canada
Summary
Accomplished Customer Service Manager and Administrative Aide with a proven track record at Walmart and 2 Sisters Poultry and Meat. Excelled in enhancing customer satisfaction and loyalty, significantly reducing complaints through strategic problem-solving. Skilled in office administration and client relations, fostering teamwork, and implementing efficient organizational solutions. Demonstrated expertise in QuickBooks and performance improvement, with a focus on collaborative success and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart
06.2024 - 02.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Administrative Aide
2 Sisters Poultry and Meat
04.2023 - 06.2024
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Executed record filing system to improve document organization and management
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Managed electronic filing systems by routing various documents
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting customers
Education
Diploma - Financial Management
CDI College
Montreal, QC10.2022
Skills
- Office Administration
- Bookkeeping
- Reception oversight
- Quickbooks
- Client Relations
- Customer Service
- Accounting skills
Certification
- First aid
- CPR
Languages
English
Full Professional
Timeline
Customer Service Manager
Walmart
06.2024 - 02.2025
Administrative Aide
2 Sisters Poultry and Meat
04.2023 - 06.2024
Diploma - Financial Management
CDI College
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