Summary
Overview
Work History
Education
Skills
References
Timeline
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Jaspreet Kaur

Greater Sudbury,ON

Summary

Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Altura Immigration Inc.
London, Ontario
06.2023 - 05.2024
  • Provided comprehensive administrative support, including managing departmental mailboxes, scheduling meetings, and preparing agendas.
  • Maintained filing systems, and ensured the accuracy of documentation for compliance purposes.
  • Responded to inquiries, escalating issues to the appropriate personnel when necessary.
  • Contributed to process improvements by identifying inefficiencies and recommending actionable solutions.
  • Acted as the first point of contact for clients, resolving inquiries, and providing updates on program-related issues.
  • Delivered high-quality customer service.
  • Coordinate schedules and calendars.
  • Draft and distribute communication materials, including internal and external correspondence, reports, and presentations.
  • Compile and analyze program metrics to support quality assurance and inform strategic planning, while managing multiple tasks in a fast-paced environment.
  • Collaborated with team members to meet department goals, and ensure client satisfaction.

Immigration Administrative Assistant

Noaisys Immigration Inc.
Delta, British Columbia
05.2018 - 05.2023
  • Monitor and evaluate program submissions for accuracy and completeness, providing timely follow-ups for missing documentation.
  • Manage program-specific databases, ensuring data accuracy, and developing user guides and workflows to improve efficiency.
  • Plan, organize, direct, control, and evaluate daily operations.
  • Drafting, proofreading, and editing of documents and correspondence, as required.
  • Set up and maintain manual and computerized information filing systems.
  • Set application filing goals for each file being worked on.
  • Open and distribute regular and electronic incoming mail, and other material, and coordinate the flow of information.
  • Prepare, compile, and administrate relevant forms and documents for clients.
  • Communicate with clients by responding to telephone, in-person, and email inquiries.
  • Retain case management information for every program.
  • Attend daily client and staff meetings.
  • Keep individual client status charts updated.
  • Compile statistics, data, and other information.

Education

Graduate Diploma in Immigration And Citizenship Law -

Queen's University
Kingston, ON
08-2024

Educational Assistant- Special Needs Support -

Niagara College
Welland, ON
04-2018

Bachelor of Education -

Punjabi University
Patiala, India
05-2016

Master of Computer Applications -

Punjab Technical University
Jalandhar, India
11-2014

Bachelor of Computer Applications -

Punjab Technical University
Jalandhar, India
05-2011

Skills

  • Program Coordination and Support
  • Data Maintenance and Reporting
  • Time Management and Prioritization
  • Organizational Skills and Attention to Detail
  • Stakeholder Relationship Management
  • Written and Verbal Communication
  • Proficiency in Administrative Software (eg, MS Office Suite, CRM systems)

References

References available upon request.

Timeline

Administrative Assistant

Altura Immigration Inc.
06.2023 - 05.2024

Immigration Administrative Assistant

Noaisys Immigration Inc.
05.2018 - 05.2023

Graduate Diploma in Immigration And Citizenship Law -

Queen's University

Educational Assistant- Special Needs Support -

Niagara College

Bachelor of Education -

Punjabi University

Master of Computer Applications -

Punjab Technical University

Bachelor of Computer Applications -

Punjab Technical University

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Jaspreet Kaur