Customer Service Representative
United West
April 2022 – currently
• Assisted customers via phone, email, and in-store, providing solutions to inquiries about products and services.
• Processed orders and returns efficiently, maintaining a 98% customer satisfaction rating.
• Supported customers in navigating the company’s website and placing online orders.
• Collaborated with the team to resolve escalated issues, ensuring prompt and professional service.
• Trained new hires on customer interaction best practices and internal systems.
• Awarded “Employee of the Month” three times for delivering exceptional customer experiences.
• Implemented a new system for tracking customer feedback, increasing overall satisfaction by 15%.
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