Jaspreet Kaur
Oshawa,Canada
Summary
Detail-oriented, efficient, and organized professional with exceptional time management abilities. Strong analytical and problem-solving skills for executing well-thought-out decisions. Resourceful individual committed to completing projects successfully. Excel in multitasking and possess a comprehensive understanding of the value of teamwork. Currently seeking a full-time position to contribute expertise and drive organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
PS Restaurants
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Shift Supervisor
Miniso
01.2023 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Shift Manager
Wendy's
10.2021 - 10.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Supervisor
Mary Brown's
11.2019 - 10.2020
- Supervise and coordinate the activities of staff who prepare, portion and serve food
- Approve payments and the return of product
- Train staff in job duties, and sanitation and safety procedures
- Ensure that food and service meet quality control standards
- Maintain records of stock and sales
- Make certain that the visual standards and image of the store are maintained, such as store displays, signage, and cleanliness
- Perform all the same duties as workers supervised
- Perform key holding and managerial duties if required, such as opening and closing the store
- Managing escalated customer complaints
Receptionist
new walia hotel
03.2018 - 06.2019
- Ensure phone calls are transferred or messages are taken
- Manage phone system; updating messages accordingly
- Attending new customers, and direct them to the right department
- Supervising the staff and attend the customers if needed
- Responsible for filling, faxing, copying, and data entry as assigned
- Taking payments
- Perform a variety of other clerical duties as assigned
Education
Associate of Arts - Culinary Management
Durham College
Oshawa, None04-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Staff supervision
Certification
Food Safety Certification, 01/01/19, 04/01/28
Personal Information
Willing To Relocate: Anywhere
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Shift Supervisor
Miniso
01.2023 - 10.2023
Assistant Manager
PS Restaurants
07.2022 - Current
Shift Manager
Wendy's
10.2021 - 10.2022
Supervisor
Mary Brown's
11.2019 - 10.2020
Receptionist
new walia hotel
03.2018 - 06.2019
Associate of Arts - Culinary Management
Durham College
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