Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Timeline
Generic

Jaspreet Kaur

Brampton,Ontario

Summary

Seeking a Security Guard position in a collaborative organization where I can apply my keen diligence, strong observational skills, and commitment to maintaining a safe environment and providing exceptional security services. Diligent and highly observant Security Professional with a proven record of ensuring the safety and security of premises, assets, and individuals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

SECURITY GUARD

Securtac Protection Services Inc.
10.2023 - 10.2024
  • Company Overview: (youth centre)
  • Implemented high-tech security measures including CCTV cameras, alarm systems, and access control devices for stringent safety compliance.
  • Ensured continuous safety and well-being of youth, staff, and visitors.
  • Utilized verbal de-escalation methods to successfully manage conflicts and disturbances.
  • Ensured compliance with the Trespass to Property Act when managing trespassers and unauthorized individuals.
  • Addressed urgent coded situations promptly and effectively.
  • Applied cultural humility and sensitivity while interacting with diverse groups of vulnerable people.
  • Responded quickly to emergency situations to assess and deflect issues.

SECURITY GUARD

Skyview Security
03.2023 - 12.2023
  • Company Overview: concierge security
  • Implemented rigorous access protocols, maintaining high safety standards within the condominium complex.
  • Conducted thorough patrols to identify and address security concerns.
  • Efficiently oversaw advanced surveillance systems, including CCTV cameras, identifying unauthorized actions.
  • Provided prompt and responsive assistance to residents, promptly addressing inquiries, requests, and emergency situations with efficiency and professionalism

SECURITY GUARD

Allied Universal
10.2022 - 11.2023
  • Company overview: (Region of Peel)
  • Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting building equipment, access points and permitting entry
  • Monitored and authorized entrance and departure of visitors, contractors, and other persons
  • Patrolled buildings regularly both inside and outside while maintaining an alert presence
  • Inspected fire panel in case of emergency and responded to alarms by investigating and assessing the situation
  • Provide security escort contractors and visitors as required or when requested, ensuring the protection of people, assets, and property
  • Observing breaches of security, fire and safety hazards, illegal entry, theft and malfunction or interruption of utilities through the radio and phone
  • Deliver exceptional customer service by addressing inquiries and assisting visitors while maintaining a professional and secure environment
  • Collaborate effectively with colleagues, law enforcement agencies, and emergency services to ensure seamless communication and coordination during security incidents

Customer Service Representative

Welcome
01.2017 - 07.2022
  • Company Overview: Customer Service Representative front desk
  • Managed a high volume of customer inquiries via telephone, email, and live chat, consistently providing prompt and courteous service
  • Resolved customer issues with first-call resolution as a priority and escalated complex issues to the management team when necessary
  • Processed orders, forms, applications, and requests, ensuring company practices and guidelines were followed
  • Conducted follow-up calls with customers to gauge satisfaction with problem resolution and gather feedback for service improvements
  • Customer Service Representative front desk

Education

Child And Youth Care -

Sheridan College
Brampton, ON

Skills

  • Proficiency in Microsoft Excel, word, powerpoint
  • Document Preparation and management
  • Ability to stay calm in crisis situations
  • Conflict Resolution
  • De-Escalation skills
  • Risk assessment
  • Proactive surveillance
  • Securing access control
  • Leveraging security technology
  • Incident reporting
  • Adherence to Physical security protocols
  • Reactive investigation of threats
  • Teamwork
  • Exceptional attention to detail
  • Multitasking capabilities
  • Efficient management of mental health patients
  • Immunization record
  • Non-Voilent crisis intervention training

References

Reference is available upon request.

Languages

English
Native or Bilingual

Certification

  • Security guard license
  • Crisis prevention intervention (CPI)
  • Computer applications
  • First Aid & CPR/AED level C
  • Social & emotional learning certificate
  • Violent behaviour and substance abuse certificate
  • Use of force
  • Applied Suicide Intervention Skills Training (ASIST)

Timeline

SECURITY GUARD

Securtac Protection Services Inc.
10.2023 - 10.2024

SECURITY GUARD

Skyview Security
03.2023 - 12.2023

SECURITY GUARD

Allied Universal
10.2022 - 11.2023

Customer Service Representative

Welcome
01.2017 - 07.2022

Child And Youth Care -

Sheridan College

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Jaspreet Kaur