Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
CustomerServiceRepresentative

Jaspreet Kaur

Nanaimo,BC

Summary

Versatile professional with a background in customer service at Walmart, education at Anand Isher, and safety at Westcana Services. Excelled in providing emotional support and classroom organization, enhancing customer retention and student engagement. Demonstrated proficiency in first-aid and CPR, alongside a commitment to improving service processes and educational outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
06.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Sought ways to improve processes and services provided.

First Aid Attendant

Westcana Services
02.2020 - 02.2021
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Kindergarten Teacher

Anand Isher
07.2018 - 08.2019
  • Reported to parents and administration about student progress.
  • Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
  • Promoted learning through play with engaging activities, games and lessons.
  • Built positive relationships with students and families for safe, trusted learning support.
  • Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
  • Promoted social and emotional learning by creating social activities and clubs.

Education

Business Management - Business Administration

Langara College
Vancouver, BC
12.2021

Skills

  • Product Knowledge
  • Report Generation
  • Active Listening
  • Team Development
  • Emotional Support
  • Classroom Organization
  • First-aid and CPR

Languages

English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

First Aid Level 1

Early Childhood Educator Assistant(April 2024)

Timeline

Customer Service Representative

Walmart
06.2024 - Current

First Aid Attendant

Westcana Services
02.2020 - 02.2021

Kindergarten Teacher

Anand Isher
07.2018 - 08.2019

Business Management - Business Administration

Langara College

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Jaspreet Kaur