Jaspreet Kaur
Halifax,NS
Summary
- Driven by a results-focused approach, I leveraged quality control and compassionate caregiving at Shannex to enhance client wellness and operational efficiency. My expertise in Microsoft Office and client relationship building, coupled with a knack for problem-solving, significantly improved departmental performance, establishing a track record of achieving and exceeding targets.
- Focused education professional with master's degree in administration and experience in building lasting relationships and partnering with others to meet objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client/Support Services Coordinator
Shannex
07.2024 - Current
- Implemented new procedures for tracking and reporting key performance indicators, driving continuous improvement efforts.
- Championed the adoption of new technologies to streamline workflow processes, increasing efficiency across the department.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Strictly followed sanitation and food safety guidelines as required.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected residents loads.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
Food and Beverage Attendant
Joey Restaurants
03.2023 - 02.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Retail Sales Associate Cashier
Walmart
09.2022 - 02.2024
- Assisted customers by answering questions and fulfilling requests.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
Food Production Worker
Fresh Start Foods
01.2023 - 06.2023
- Operated food production equipment safely and responsibly for quality output.
- Assembled and packaged food items securely to meet company standards.
- Monitored food production and quality control to achieve agreed standards.
- Recorded food production data to enable performance monitoring.
Customer Service Coordinator
Lululemon Athletica
05.2022 - 06.2023
- Created customer support strategies to increase customer retention.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coordinated logistics for customer orders.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
Assistant Team Leader
Amazon
05.2021 - 05.2022
- Managed team workload to reach targets for specific tasks.
- Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within the team.
- Established and maintained healthy relationships with both internal and external partners by demonstrating a high level of professionalism in all interactions.
- Conducted marketing campaigns to address questions from customers.
Education
MBA - Marketing Management - Customer Relationship Marketing
University Canada West
Vancouver, Canada10.2023
Bachelor of Science - Quality Assurance - Manufacturing And Management
Punjabi University Patiala
India05.2018
Skills
- Product Merchandising
- Quality Control
- Patience and Empathy
- Compassionate Caregiving
- Personal Hygiene Assistance
- Healthcare ethics Data entry proficiency
- Client Relationship Building
- Meeting Coordination
- Workload Management
- Safe Food Handling
- Sanitation Procedures
- Microsoft Office Suite
- Work Planning and Prioritization
- Complex Problem-Solving
Certification
- Food Handler and Health Safety Training -
- CPR/First Aide/AED
- WHIMS/OHSA Workplace Safety
- Stukent Customer Support Certification
- SEO semrush Certification
Timeline
Client/Support Services Coordinator
Shannex
07.2024 - Current
Food and Beverage Attendant
Joey Restaurants
03.2023 - 02.2024
Food Production Worker
Fresh Start Foods
01.2023 - 06.2023
Retail Sales Associate Cashier
Walmart
09.2022 - 02.2024
Customer Service Coordinator
Lululemon Athletica
05.2022 - 06.2023
Assistant Team Leader
Amazon
05.2021 - 05.2022
MBA - Marketing Management - Customer Relationship Marketing
University Canada West
Bachelor of Science - Quality Assurance - Manufacturing And Management
Punjabi University Patiala
- Food Handler and Health Safety Training -
- CPR/First Aide/AED
- WHIMS/OHSA Workplace Safety
- Stukent Customer Support Certification
- SEO semrush Certification
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