Jaspreet Kaur
V.P.O Noorpur, Tehsil-Banga, Distt-S.B.S Nagar,ON
Summary
Proven leader in hospitality management, excelling in guest relations and reservations management at Sarovar Portico. Enhanced customer satisfaction and streamlined operations, leading to repeat business and positive reviews. Skilled in training and mentoring, with exceptional communication abilities, ensuring team efficiency and service excellence. Achieved significant improvements in staff development and operational oversight. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
Sarovar Portico
Ahemdabad, IN
05.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Front Office Supervisor
The Cloud Hotel
Ahmedabad, IN
09.2023 - 04.2024
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Reservations Manager
The Grand Ambassador
Phagwara, IN
01.2022 - 03.2023
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
Front Office Assistant
Clerk INN
Phagwara, IN
10.2020 - 11.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Receptionist Assistant
The Cloud Hotel
Ahemdabad, IN
09.2019 - 06.2020
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist Intern
Club Mahindra Holidays
Shimla, IN
12.2018 - 07.2019
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Streamlined office operations by maintaining organized filing systems and managing incoming and outgoing mail.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
Education
HOTEL MANAGEMENT -
GNA UNIVERSITY
Phagwara, IN2019
HSC -
PUNJAB SCHOOL OF EDUCATION
Chak Bilgan, IN2016
SSC -
PUNJAB SCHOOL OF EDUCATION
Chak Bilgan, IN2014
Skills
- Time Management
- Guest Relations
- Reservations Management
- Problem-solving skills
- Customer Service Management
- Data Entry Efficiency
- Training and mentoring
- Staff Supervision
- Staff Training and Development
- VIP guest relations
- Scheduling and Planning
- Reservation Management
- POS System Operation
- Exceptional communication
- Listening Skills
- Staff Development
- Cash control
- Issue Resolution
- Complaint Management
- Operations Oversight
- Business recordkeeping
- Organizational expertise
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Gujarati
Professional Working
Timeline
Front Desk Supervisor
Sarovar Portico
05.2024 - Current
Front Office Supervisor
The Cloud Hotel
09.2023 - 04.2024
Reservations Manager
The Grand Ambassador
01.2022 - 03.2023
Front Office Assistant
Clerk INN
10.2020 - 11.2021
Receptionist Assistant
The Cloud Hotel
09.2019 - 06.2020
Receptionist Intern
Club Mahindra Holidays
12.2018 - 07.2019
HOTEL MANAGEMENT -
GNA UNIVERSITY
HSC -
PUNJAB SCHOOL OF EDUCATION
SSC -
PUNJAB SCHOOL OF EDUCATION