Hi, I’m
Jaspreet Kaur
Prince Albert,SK
Summary
Proven leader with extensive experience at Kentucky Fried Chicken, adept in employee training and customer service focus. Excelled in enhancing team performance and resolving customer issues, leading to significant satisfaction improvements. Skilled in cash handling and fostering a supportive work environment, consistently exceeding performance targets. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
years of professional experience
Work History
Kentucky Fried Chicken
Shift Manager
11.2022 - Current
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Ensured compliance with relevant industry regulations, maintaining thorough documentation as required.
- Managed inventory effectively, ensuring timely replenishment of stock to prevent shortages during peak periods.
- Fostered a positive work environment by promoting open communication and addressing any concerns promptly.
- Coordinated with other departments to address cross-functional issues and maintain smooth operations during shifts.
- Set challenging targets for shift workers, motivating them to strive for continuous improvement in their roles.
- Resolved customer complaints in a professional manner, leading to increased satisfaction rates among patrons.
Best Western Marquis Inn & Suites
Front Desk Supervisor
06.2023 - 01.2024
Job overview
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
Best Western Marquis Inn & Suites
Front Desk Agent
11.2022 - 06.2023
Job overview
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Kentucky Fried Chicken
Crew Team Member
01.2022 - 11.2022
Job overview
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Saskatchewan PolytechnicPrince Albert, SK
Continuing Care Assistant from Health Care Assistant
09.2022
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Opening and closing procedures
- Staff Motivation
- Accurate money handling
- Punctual and Reliable
- Training and mentoring
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
References
Loveleen Kaur (Restaurant General Manager,KFC)
Cell- (306)7644252
Perry Stern (General Manager,Best Western)
Cell- (306)9229595
Timeline
Front Desk Supervisor
Best Western Marquis Inn & Suites
06.2023 - 01.2024
Shift Manager
Kentucky Fried Chicken
11.2022 - Current
Front Desk Agent
Best Western Marquis Inn & Suites
11.2022 - 06.2023
Crew Team Member
Kentucky Fried Chicken
01.2022 - 11.2022
Saskatchewan Polytechnic
Continuing Care Assistant from Health Care Assistant
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