Jaspreet Kaur
Vancouver,BC
Summary
Dedicated and disciplined office admin professional with an Associate Degree in Economics and over 5 years of Customer Service experience. Proven expertise in client communication, Microsoft Office, email writing, and face-to-face correspondence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Office Administrative Assistant
Burnaby Grills
2024.04 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Claims Head for Key Accounts
Moe's Home Collection
2023.01 - 2024.04
- Demonstrating strong interpersonal skills while managing key accounts like Lulu & Georgia and Pottery Barn.
- Generated sales orders, and invoices, and maintained accurate records of account balances for prestigious key accounts.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Resolution Administrator
Moe’s Home Collection
2021.11 - 2022.12
- Managed communication with top-tier Canadian and US clients, ensuring timely and effective resolution of queries and concerns
- Processing 50 claims daily for premium B2B clientele.
- Managing phone calls and email correspondence to resolve conflicts and offer solutions for more that 30 Key Accounts of the company.
- Making and altering information regarding payments/ addresses into the database
- Utilized Microsoft Office and Excel for data management, reporting, and documentation
Shift Manager
Pizza Hut
2019.09 - 2021.07
- Manage shifts, ensuring optimal staffing levels and seamless operations during peak hours
- Responsible for accurate cash handling, including opening and closing cash registers and preparing deposits
- Effectively resolve customer issues, ensuring customer satisfaction and positive feedback
- Collaborate with the team to maintain high cleanliness and hygiene standards in the restaurant
- Prepare and update daily sales and inventory reports for the head office, ensuring timely and accurate submission.
Education
Associate Degree in Economics -
Coquitlam College
01.2021
Advanced Accounting And Finance
Institute of Chartered Accountancy
Delhi, IN11.2018
Skills
- Take initiative and be proactive in making decisions and completing tasks.
- Proven problem-solving skills and conflict-resolution experience.
- Proficient in SAP with over 2 years of hands-on experience, complemented by foundational knowledge of QuickBooks.
- Billing and Invoicing
- Customer Engagement
Languages
English
Full Professional
French
Limited Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Office Administrative Assistant
Burnaby Grills
2024.04 - Current
Claims Head for Key Accounts
Moe's Home Collection
2023.01 - 2024.04
Resolution Administrator
Moe’s Home Collection
2021.11 - 2022.12
Shift Manager
Pizza Hut
2019.09 - 2021.07
Associate Degree in Economics -
Coquitlam College
Advanced Accounting And Finance
Institute of Chartered Accountancy
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