Jaspreet Kaur
Halifax,NS
Summary
Driven and compassionate healthcare professional with extensive experience in front desk operations and patient care at IWK Health Centre and Brampton Emergency Hospital. Excelled in medical records management and problem-solving, enhancing patient satisfaction and reducing no-show rates. Skilled in medical terminology and empathetic patient support, consistently achieving positive outcomes in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
IWK Health Centre
08.2023 - 06.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
Caregiver
Brampton Emergency Hospital
10.2022 - 05.2023
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Takes appropriate action when safety is potentially or actually compromised.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
GED -
Cambrian College of Applied Arts And Technology
Brampton, ON12.2022
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Medical Records Management
- Medical Transcription
- Problem-Solving
- Computer Proficiency
- Time Management and data management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Medical Receptionist
IWK Health Centre
08.2023 - 06.2024
Caregiver
Brampton Emergency Hospital
10.2022 - 05.2023
GED -
Cambrian College of Applied Arts And Technology
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