Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
5
5
years of professional experience
Work History
Key Holder
La Vie En Rose
08.2023 - Current
Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Managed store personnel by delegating tasks and supervising daily operations.
Streamlined opening and closing procedures as integral member of store staff.
Managed returns, exchanges and refunds in accordance with store policy.
Seasonal Sales Associate
Versace Outlet
09.2022 - 12.2022
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Service, Health, and Safety Intern Supervisor
A&W
04.2022 - 08.2022
Contributed to the development of site-specific health and safety policies, ensuring compliance with federal regulations.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Solutions Advisor
Jindal X
01.2019 - 03.2021
Utilized strong analytical skills to evaluate customer feedback data, identifying trends and patterns that informed future support strategies for the organization.
Maintained up-to-date knowledge of product and service changes.
Increased customer retention rates by establishing strong rapport and trust through consistent follow-ups and empathetic listening.
Education
Post-graduate Diploma - Business Management and Human Resources
Lambton College
Mississauga, ON
08.2022
MBA - Financial Management, Marketing Management
Uttaranchal Institute of Management
Dehradun, India
09.2018
Bachelor of Commerce - Accounting And Finance
HNB Garhwal University
Dehradun, India
04.2016
Skills
Detail-oriented
Organization and time-management
Cash Handling Accuracy
Customer Service Management
Store maintenance
Team Management
Effective Leadership
Inventory ManagemENT
Handy with Google drive skills and microsoft tools
AVAILABILITY
Available for Full-time work with the flexible schedule.
Timeline
Key Holder
La Vie En Rose
08.2023 - Current
Seasonal Sales Associate
Versace Outlet
09.2022 - 12.2022
Service, Health, and Safety Intern Supervisor
A&W
04.2022 - 08.2022
Customer Solutions Advisor
Jindal X
01.2019 - 03.2021
Post-graduate Diploma - Business Management and Human Resources