JASPREET KAUR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Operational Pharmacy Associate
Relay Logistics
01.2023 - Current
- Assisted customers in selecting appropriate over-the-counter products by providing knowledgeable guidance and recommendations.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Maintained accurate records of drug inventory and orders for pharmacy customers.
- Managed drug and supply inventories.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Supported pharmacists in ensuring medication safety by diligently following protocols for checking drug interactions and expiration dates.
- Enhanced customer experience by offering timely and knowledgeable assistance with over-the-counter medication inquiries.
Client Service Representative
HGS - Hinduja Global Solutions
04.2021 - 01.2023
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
Office administration
DNB Media
01.2020 - 01.2021
- Performed general office administration and management functions.
Cashier
Mr. Pancho Mexican Restaurant
01.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Walmart
10.2018 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Education
Biotechnology technician -
Canadore College
North bay, ONBachelor of Science in Biotechnology -
Chandigarh University
Mohali, PunjabSkills
- Ability to work in a team and have good communication skills both Written and Oral
- Ability to lead a team and can adapt to a new environment
- Inventory counting
- Data entry proficiency
- Interpreting and Processing Medication Orders
- Pharmacy Policies and Procedures
Availability
Full Time Available on Weekdays and Weekends (Any shift: Morning, Evening, Night) and able to start and relocate immediately.
Training
- Industrial Training in clinical research and experimental biotechnology, Pharma instinct, Chandigarh, India, 06/2016
- Scientific investigation in Forensics Seminar, Chandigarh University, Chandigarh, India, 2015
- National Conference entitled Frontiers in Applied Biotechnology, Chandigarh University, Chandigarh, India, 2015
- Workshop on Animal Tissue Culture and Clinical Microbiology, USMedia, 2014
- Participation in Food event of Health club, Chandigarh University, Chandigarh, India, 2014
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Operational Pharmacy Associate
Relay Logistics
01.2023 - Current
Client Service Representative
HGS - Hinduja Global Solutions
04.2021 - 01.2023
Office administration
DNB Media
01.2020 - 01.2021
Cashier
Mr. Pancho Mexican Restaurant
01.2019 - 01.2020
Customer Service Representative
Walmart
10.2018 - 11.2019
Biotechnology technician -
Canadore College
Bachelor of Science in Biotechnology -
Chandigarh University
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