JASPREET KAUR
Scarborough,ON
Summary
Transportation Bus Driver supports commuting efforts by transporting passengers over scheduled routes and special excursions. Adheres to safety practices and follows codes, policies, regulations and laws for operating passenger vehicles while preparing and maintaining accurate records. Maintains valid class Class G driver license. Meticulous transportation professional bringing a proven history of efficiently inspecting buses before and after scheduled trips.
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Overview
12
12
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Toronto Transit Commission
01.2024 - Current
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
Customer Service Representative
Ayda Rassi
08.2018 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Personal Support Worker
Theory Thoris
04.2014 - 04.2017
- Helped keeping Her busy in her free time by doing such kind of activities reading books, playing (SUDAKO), Taking outdoor etc
- Documented vitals, behaviors and medications in client medical records
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Trained and coordinated work of new support workers
- Provided safe mobility support to help patients move around personal and public spaces
- Transported individuals to events and activities, medical appointments and shopping trips
- Maintained frequent supervision of residents unable to call for assistance
- Transported patients via wheelchair to and from rehabilitation and daily activities
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
- Administered medication as directed by physician
- Supervised daily activities and provided assistance to staff
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Assisted patients with self-administered medications
- Monitored progress and documented patient health status changes to keep care team updated
- Maintained clean, safe and well-organized patient environment
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments
- Given needed medications.
Customer Service Cashier
Atul Chandra
06.2012 - 03.2014
- Resolved customer complaints and maintained clean and tidy checkout area
- Maintained customer satisfaction with quick and professional handling of product returns
- Monitored self-checkout systems and provided help in resolving complex problems
- Answered product questions using knowledge of sales and store promotions
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
No Degree - Health Care Assistant
Dan Robart Collage of Health Care
Skills
- Operations support
- Defensive Driving
- Punctuality
- Problem Solving
- Responsible
- Fast learner
- Customer service
- Obeying traffic laws and following safety rules
- Vehicle Inspection
- Safe Driving
- Valid CZ license
Certification
- First Aid/CPR Certified
- Personal support worker certificate
- WHMIS
Additional Information
After working several years of health care field now I would like to work as a transit operator. Have great experience of customer service.
Languages
English
Hindi
Punjabi
Basic Greek
Timeline
Transit Bus Operator
Toronto Transit Commission
01.2024 - Current
Customer Service Representative
Ayda Rassi
08.2018 - 12.2022
Personal Support Worker
Theory Thoris
04.2014 - 04.2017
Customer Service Cashier
Atul Chandra
06.2012 - 03.2014
No Degree - Health Care Assistant
Dan Robart Collage of Health Care
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