JASPREET KAUR
Brampton,ON
Summary
Passionate to work in a renowned company to build a better career. Effective communicator with well-developed surveillance and safety management skills, great time-management skills and the ability to remain calm under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative (CRM)
07.2022 - Current
- Maintained positive and professional attitude towards customers
- Responded promptly to customer inquiries through various channels
- Resolved customer complaints and processed orders
- Maintained records of interactions, transactions, and complaints
- Managed documents, transcribed files, and scheduled appointments
- Provided customer support, processed orders, and addressed inquiries
- Handled data entry, proofreading, and document editing, technical service desk.
Administrative Assistant
Dr. Bhasin Path Labs
01.2016 - 01.2021
- Scheduled meetings and appointments for employees and customers
- Responded to phone calls and emails
- Recorded minutes of meetings
- Acted as a single point of contact for stakeholders
- Prepared necessary documents for meetings.
Education
Global Business Management -
Loyalist College
Toronto, ON04.2023
Masters of Computer Application -
Punjab Technical University
Punjab, India06.2015
Bachelor of Computer Application -
Guru Nanak Dev University
Punjab, India04.2012
Skills
- Data Structure and Analysis
- Knowledge of Object-Oriented Programming- Variable, Loops, Arrays and Methods, functional programming, concurrency and design patterns
- Python, HTML, SQL Databases
- Experience with IOS and Windows
- Specialist in using MS-Office
- Troubleshoot and configured remotely printers and other hardware devices
- Strong focus on building customer relationships
- Technical support experience
- Collaboration, Communication and Teamwork
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
Certification
- Certified Truck Dispatcher and Freight Brokerage 2024
- Ministry Approved First Aid & CPR Certificate 2022
- Private Security and Investigative Services 2022
Timeline
Customer Service Representative (CRM)
07.2022 - Current
Administrative Assistant
Dr. Bhasin Path Labs
01.2016 - 01.2021
Global Business Management -
Loyalist College
Masters of Computer Application -
Punjab Technical University
Bachelor of Computer Application -
Guru Nanak Dev University