Jaspreet Kaur
9429 157A Surrey,BC
Summary
Self-directed housekeeping supervisor offering 2-year background cleaning and setting up guest rooms for the warm welcome of them. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Energetic person devoted to achieving maximum customer satisfaction. Effectively manages time to complete routine and multi tasks. Educated on chemical handling and proper PPE use to avoid hazards or injuries at work. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 3 years of experience in customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fraser Health Housekeeping Aide
Jim Pattison Outpatient Care And Surgery Centre
Surrey
01.2024 - Current
- Improved patient satisfaction by maintaining a clean and comfortable hospital environment.
- Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
- Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
- Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Breakfast Bar Attendant
Holiday Inn Express Hotel Suites
01.2022 - Current
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Monitored food safety and cleanliness standards, adhering to all company protocols and guidelines.
- Efficiently restocked breakfast items as needed, minimizing wait times for guests.
- Trained new Breakfast Bar Attendants on proper procedures, food handling methods, and customer service techniques.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Cooked and served made-to-order omelets, french toast and pancakes.
Housekeeping Inspection Supervisor
Holiday Inn Express Hotel Suites
01.2022 - 02.2024
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Polished fixtures to achieve professional shine and appearance.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Dollarama Supervisor
Dollarama Store
02.2021 - 12.2022
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Associate Degree - General Arts
Columbia College
Vancouver, BC04.2022
Skills
- Safety protocols
- Attention to detail
- Organization and Time Management
- Task Prioritization
- Food Safety Knowledge
- Reliability and punctuality
- Performance Improvement
- Teamwork and Collaboration
- Customer Service
- Excellent oral and written communication
- Hospitality background
- Complex Problem-Solving
- Supply Inventory Management
- Multitasking and Prioritizing
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
BC security Guard license
BC Driving licence
Early childhood assistant certificate
Food safe level 1 Certificate
Timeline
Fraser Health Housekeeping Aide
Jim Pattison Outpatient Care And Surgery Centre
01.2024 - Current
Breakfast Bar Attendant
Holiday Inn Express Hotel Suites
01.2022 - Current
Housekeeping Inspection Supervisor
Holiday Inn Express Hotel Suites
01.2022 - 02.2024
Dollarama Supervisor
Dollarama Store
02.2021 - 12.2022
Associate Degree - General Arts
Columbia College