Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaspreet Kaur

Halifax,NS

Summary

Experienced and independent professional with over 5 years of customer service expertise in a fast-paced environment. Proficient in multitasking, problem-solving, and effective communication. Highly organized with strong deductive reasoning skills and a demonstrated ability to adapt to new software programs. A team player with a positive and ambitious attitude.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Tim Hortons
03.2021 - Current
  • As a member of the management team, motivated Team Members to deliver exceptional service for every guest, fostering a positive and inclusive work environment
  • Supervised and trained Team Members to ensure high standards of guest service, quality, and cleanliness
  • Managed labour costs and controlled food and paper costs through effective floor management and ordering practices
  • Executed product launches and promotions with precision and attention to detail
  • Resolved guest issues promptly and worked with the team to minimize problems
  • Participated in the recruitment process and trained new Team Members
  • Enforced Health & Safety policies and procedures, coaching and disciplining Team Members as needed
  • Planned, organized, directed, and evaluated daily restaurant operations.

Customer Sales Representative

The Acquisition Group
11.2018 - 02.2021
  • Promoted TELUS products and services to potential customers, showcasing industry-leading telecom solutions
  • Engaged with individuals to understand their needs and preferences, offering tailored solutions to meet their requirements
  • Worked in a commission-based role, meeting and exceeding sales targets to earn rewards based on successfully sold products
  • Received comprehensive training and ongoing support to develop sales skills and product knowledge
  • Developed valuable professional skills applicable to any career path.

Education

Associate of Arts - Psychology

Colombia College
Vancouver, BC
12.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Microsoft Excel
  • Call Management
  • Appointment Scheduling
  • Technical Support
  • Sales expertise
  • Customer Relationship Management (CRM)
  • Business Administration

Languages

English
Full Professional
Italian
Native or Bilingual

Timeline

Assistant Manager

Tim Hortons
03.2021 - Current

Customer Sales Representative

The Acquisition Group
11.2018 - 02.2021

Associate of Arts - Psychology

Colombia College

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Jaspreet Kaur