Jaspreet Kaur
Kelowna,BC
Summary
Accomplished Customer Service Manager with a proven track record at KFC, enhancing customer satisfaction and loyalty through effective problem-solving and team leadership. Skilled in Microsoft Office and adept at fostering collaboration, significantly reduced customer complaints. Demonstrates exceptional time management and decision-making abilities, ensuring high-quality customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Manager
KFC
520 HWY 33 W
09.2022 - 04.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Representative
KFC
520 Hwy 33 W
09.2019 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Early Childhood Educator Assistant - Early Childhood Education
Coastal College of British Columbia
Surrey, BC03.2024
Post-Baccaleurate Diploma - Human Resource Management
Okanagan College
Kelowna, BC12.2021
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Decision-Making
- Cash Handling
- Team Building and Leadership
- Staff Training
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Security Guard License.
- ECEA certification and license.
- Food safety certificate.
Timeline
Customer Service Manager
KFC
09.2022 - 04.2024
Customer Service Representative
KFC
09.2019 - 09.2022
Early Childhood Educator Assistant - Early Childhood Education
Coastal College of British Columbia
Post-Baccaleurate Diploma - Human Resource Management
Okanagan College