Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jaspreet Kaur

Customer Service Representative
Brampton,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Metro To Home
Brampton, ON
02.2023 - Current
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Representative

Indigo
Mississauga, ON
05.2022 - 01.2023
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.

Inventory Controller

DSV Logistics
Brampton, ON
08.2021 - 04.2022
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.

Food Service Supervisor

Tim Hortons
Mississauga, ON
09.2019 - 07.2021
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Kept guest and work areas clean, organized and sanitized per established standards.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

Education

Diploma - Computer System Technician Networking

Canadore College of Applied Arts And Technology
Mississauga, ON
09.2019 - 04.2021

Skills

    Complaint resolution

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Timeline

Customer Service Representative

Metro To Home
02.2023 - Current

Customer Service Representative

Indigo
05.2022 - 01.2023

Inventory Controller

DSV Logistics
08.2021 - 04.2022

Food Service Supervisor

Tim Hortons
09.2019 - 07.2021

Diploma - Computer System Technician Networking

Canadore College of Applied Arts And Technology
09.2019 - 04.2021

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