Jaspreet Kaur
Surrey,BC
Summary
- Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
- Efficient Shift Supervisor aiming to increase the value of the company through excellent leadership. Proudly offers talents in communication and organization. An outgoing and energetic individual familiar with various equipment operations.
- Reliable Shift Leader with 3 years in the food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing the highest standard of service and creating a warm and welcoming environment for customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Wendy's
07.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Completed cash and credit card transactions accurately using POS software.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Analyzed sales figures and identified areas for improvement.
Crew Member
Wendy's
08.2018 - 07.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from the management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bills and process various forms of payment.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labelled and stored food and fresh ingredients in a cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
Associate of Arts - Arts And Sciences
Capilano University
North Vancouver, BC08.2020
Skills
- Operational Evaluating
- Equipment Modification
- Motivational Leadership
- Adaptable Style
- Bank Deposit Preparation
- Staff Scheduling
- Employee Performance Monitoring
- Employee Coaching and Mentoring
- Labor and Food Cost Control
- Correcting Submissions
Certification
- Food Safety Certificate
- First-Aid certificate
Timeline
Shift Supervisor
Wendy's
07.2020 - Current
Crew Member
Wendy's
08.2018 - 07.2020
Associate of Arts - Arts And Sciences
Capilano University
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