Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Jaspreet Kaur

Halifax,NS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Store Manager

Tim hortons
04.2021 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Customer Service Representative

Rogers
10.2019 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Associate of Arts - Psychology

Columbia College
Vancouver, BC
04.2020

Skills

  • Staff Supervision
  • Records Organization and Management
  • Management Team-Building
  • Leadership
  • Call Documentation
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Time Management
  • Customer Service and Assistance

Timeline

Store Manager

Tim hortons
04.2021 - Current

Customer Service Representative

Rogers
10.2019 - 03.2021

Associate of Arts - Psychology

Columbia College

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Jaspreet Kaur