Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jaspreet Kaul

Surrey,Canada

Summary

Dynamic professional with extensive experience in team leadership and customer service in various fields. Proven track record in employee training and conflict resolution, enhancing operational efficiency and elevating customer satisfaction. Adept at multitasking and implementing effective strategies, resulting in improved team performance and a strong brand reputation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Mobile Security Supervisor

Securiguard
Vancouver, Canada
03.2021 - Current
  • Created monthly reports detailing mobile security incidents, investigations, and preventive measures taken.
  • Mentored employees in handling issues with customers, tenants and other individuals.
  • Investigated security alarms, altercations and suspicious activity.
  • Monitored mobile security operations to ensure compliance with government regulations and company policies.

Supervisor

Tim Hortons
Surrey, Canada
03.2021 - 09.2021
  • Supervised daily operations and the team to ensure high-quality customer service.
  • Trained and mentored new staff members on food safety, service procedures, and customer engagement.
  • Monitored shift activities, delegated tasks, and maintained workflow efficiency during peak hours.
  • Ensured compliance with health, safety, and sanitation regulations.
  • Resolved customer complaints professionally and efficiently to uphold the brand's reputation.
  • Performed cash handling duties, including reconciliations, deposits, and end-of-day reporting.
  • Collaborated with management to implement new promotional strategies, and improve store performance.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Security Officer

Securiguard
Vancouver, Canada
10.2019 - 03.2021
  • Supervised and authorized entry of employees, visitors or authorized persons.
  • Hired, trained and managed staff of 11 associates.
  • Provided security team leadership and contributed to on-call duties.
  • Observed patrons and customers to quickly address security situations.
  • Reported safety hazards for remediation response.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Assisted with crowd control during large events held at the facility.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Confirmed visitor identification prior to granting entry into the building.

Team Member

Johnny Rockets Restaurant
Vancouver, Canada
02.2019 - 09.2019
  • Resolved customer issues promptly in a professional manner.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Assisted management in developing marketing strategies to increase sales.

Education

BBA - International Hospitality Management

Acsenda School of Management
Vancouver, BC
09.2021

Skills

  • Team leadership
  • Employee training
  • Conflict resolution
  • Customer service
  • Staff supervision
  • Multitasking Abilities

Certification

FOOD SAFE LEVEL 2

Timeline

Mobile Security Supervisor

Securiguard
03.2021 - Current

Supervisor

Tim Hortons
03.2021 - 09.2021

Security Officer

Securiguard
10.2019 - 03.2021

Team Member

Johnny Rockets Restaurant
02.2019 - 09.2019

BBA - International Hospitality Management

Acsenda School of Management

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Jaspreet Kaul