Jaspreet jaspreet
Summary
At CIBC Bank, I spearheaded market research and strategy initiatives, boosting sales through targeted marketing and CRM proficiency. My focus on process improvement and client engagement, coupled with exceptional problem-solving and consultative selling skills, significantly enhanced team efficiency and client satisfaction.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Engagement Represtative
CIBC Bank
03.2022 - Current
- Conducted in-depth market research to identify trends and opportunities for business growth.
- Increased sales revenue with targeted marketing strategies and collaborative teamwork.
- Implemented data-driven decision-making to optimize client engagement strategies.
- Spearheaded process improvements by identifying inefficiencies within existing workflows and recommending changes accordingly.
- Provided ongoing support to clients, fostering loyalty and repeat business.
- Enhanced client satisfaction by delivering personalized, attentive service and addressing concerns promptly.
- Streamlined internal processes, resulting in improved efficiency within the team.
Education
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None09-2023
Skills
- CRM proficiency
- Consultative selling
- Client onboarding
- Cross-functional coordination
- Client services
- Team oversight
- Time management
- Attention to detail
- Problem-solving skills
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- CIFC issuing Company is IFSE dEC2024
CANADIAN INVESTEMENT FUNDS COURSE
Canadian Investment Fund Course is Valued for the Mutual Fund Organizations.
Timeline
Client Engagement Represtative
CIBC Bank
03.2022 - Current
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
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