Jaspreet Gill
Calgary,AB
Summary
Accomplished Client Manager at GFL Environmental Inc, adept in operations management and effective communication. Excelled in building client relationships, enhancing customer satisfaction by resolving complex issues, and driving continuous improvement. Demonstrated exceptional problem-solving abilities and interpersonal skills, significantly contributing to revenue growth and interdepartmental collaboration. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Manager
GFL Environmental Inc
09.2013 - Current
- Handling all kind of waste management needs of approximate 700 stores of Liquor Control Board of Ontario (LCBO) for the company.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Managed accounts to retain existing relationships and grow share of business.
- Actively participated in Occupational Health and safety committee of the company to encourage safer work environment.
Registered Nurse
VIMRC
10.2010 - 07.2012
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Managed patients recovering from medical or surgical procedures.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Provided nursing care to 40-45 patients daily in a busy family clinic, ensuring high quality patient outcomes.
Education
College Certification - Occupational Health And Safety
Humber College
Toronto, Ontario06.2019
College Diploma - University Arts And Sciences - General Arts And Sciences
Niagara College
Welland, ON06.2014
Post Graduate Certificate - Autism And Behavior Sciences
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2013
Bachelor of Science - Nursing
BFUHS
Punjab, India09.2010
Skills
- Client Services
- Operations Management
- Strategic Planning
- Customer Service
- Client Relations
- Customer Relationship Management
- Problem-solving abilities
- Time management abilities
- Reliability
- Multitasking Abilities
- Rapport and relationship building
- Interdepartmental Collaboration
- Continuous Improvement
- Interpersonal Skills
- Effective Communication
- Problem-Solving
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Limited Working
Certification
Registered Nurse (CRNA)
ACLS
BLS and First Aid
Timeline
Client Manager
GFL Environmental Inc
09.2013 - Current
Registered Nurse
VIMRC
10.2010 - 07.2012
College Certification - Occupational Health And Safety
Humber College
College Diploma - University Arts And Sciences - General Arts And Sciences
Niagara College
Post Graduate Certificate - Autism And Behavior Sciences
Mohawk College of Applied Arts And Technology
Bachelor of Science - Nursing
BFUHS
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