Jaspreet Dhaliwal

• Executed record filing system to improve document organization and management.
• Processed invoices and expenses using QuickBooks to facilitate on-time payment.
• Developed and updated spreadsheets and databases to track, analyze and report on performance.
• Coordinated bookkeeping activities in QuickBooks.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Transferred and directed phone calls, guests and mail to correct staff members.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Cultivated customer loyalty and improved sales.
• Set up and operated printing press machines.
• Restocked and organized merchandise in front lanes.
• Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
• Proofed all job orders, securing client approval prior to production.

• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Carried out day-day-day duties accurately and efficiently.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
• Trained team members to prepare sandwiches and other items according to instructions.
• Managed over 60 customers per day.

• Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
• Reduced injuries among personnel with development and implementation of robust safety programs and policies.
• Developed and implemented safety programs.

• Used POS system to enter orders, process payments and issue receipts.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Provided customers with information on specials and discount deals.
• Operated and sanitized kitchen and food preparation equipment.
• Made change and issued receipts or tickets to customers for each transaction.

• Checked and verified photo identification prior to granting facility access.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Responded quickly to incidents and assessed active situations for security concerns.

• Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Patrolled and monitored premises by foot.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Secured personal and company goods against robbery, vandalism and illegal entry.

Professional development completed in

• Analysis of the business environment
• Managing a business
• Marketing
• Accounting
• Human resources
• Finance
• Business Information Systems