Jaspreet Dhadda
Cambridge,ON
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction through expert resolution of conflicts and issues at G and G Trucking Solutions. Skilled in call management and data entry, adept at addressing customer needs, reducing wait times, and improving retention rates by over 20%. Demonstrates exceptional communication and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
G and G Trucking Solutions
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Customer Service Representative
Riva Home Care Inc
04.2018 - 07.2020
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - SAFETY AND COMPLIANCE CERTIFICATE
AVAAL
Vaughan, ON07.2024
DIPLOMA IN BUSINESS ADMINISTRATION - BUSSINESS
KUMAON UNIVERSITY
INDIA08.2013
High School Diploma -
MARIA ASSUMPTA SECONDARY SCHOOL
INDIA07.2008
Skills
- Account updating
- Appointment Scheduling
- Scheduling
- Call Management
- Data Entry
Languages
English
Full Professional
Timeline
Customer Service Representative
G and G Trucking Solutions
03.2022 - Current
Customer Service Representative
Riva Home Care Inc
04.2018 - 07.2020
No Degree - SAFETY AND COMPLIANCE CERTIFICATE
AVAAL
DIPLOMA IN BUSINESS ADMINISTRATION - BUSSINESS
KUMAON UNIVERSITY
High School Diploma -
MARIA ASSUMPTA SECONDARY SCHOOL
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