Doing Assessment, planning, evaluation, and implementation for Long-term care and hospital patients. Actively listened to clients and their experiences with illnesses Collaborated with interprofessional care teams like PSW's physiotherapists, and Occupational therapists to deliver quality care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Practical Nurse
Alexandra Hospital
01.2024 - Current
Managed time effectively, balancing coursework and clinical responsibilities while maintaining high standards of patient care.
Administered medications and injections to patients.
Clearly and thoroughly explained diagnoses, treatment options, and procedures to patients and loved ones, checking in to verify understanding.
Improved patient satisfaction levels by actively listening to concerns, addressing issues promptly, and providing compassionate care throughout the treatment process.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Monitored vital signs regularly, identifying any abnormalities or changes in patient condition.
Performed wound care and dressing changes, promoting timely healing and preventing infection.
Reviewed patient history to verify conditions and current medications.
Personal Support Worker Student
Chartwell Retirement Home
09.2023 - 12.2023
Assisted with daily living activities, running errands, and household chores.
Supported continuous learning initiatives by attending professional development workshops and sharing best practices with colleagues.
Provided skilled end-of-life care for terminally ill patients while offering emotional support for family members during difficult times.
Increased client engagement in therapeutic activities such as exercise programs or social outings designed to improve mental and emotional health.
Loss Prevention Security Officer
LOGIXX SECURITY
10.2021 - 12.2022
Conducted safety, hazard and security audits around store building to gather information on operations
Patrolled hallways and areas of heavy traffic looking for suspicious behavior
Protected store property by keeping note of inventory and identifying high-risk merchandise
Responded to emergency situations and events of theft, quickly apprehending perpetrators
Prevented losses by enforcing store policies and removing disorderly patrons
Investigated theft events and identified loss sources for improved robbery prevention
Monitored compliance with standard operating procedures for loss prevention, physical security, and risk management
Prepared written reports on investigations
Reduced property and financial losses.
Breakfast Attendant
Holiday inn express
04.2021 - 09.2021
Replenished supplies of food and equipment at steam tables and service bars
Stocked cabinets or serving areas with condiments and refilled condiment containers
Performed served, cleaning, and stocked duties in establishments, such as cafeterias, and dining rooms, to facilitate customer service
Greeted and seated customers
Stocked vending machines with food
Carried trays from food counters to tables for cafeteria patrons
Carried food, dishes, trays, and silverware from kitchens and supply departments to serving counters
Set tables with clean linens, condiments, and other supplies
Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash.
Customer Service Representative
Io solutions ( call center for Fido and Rogers)
10.2019 - 10.2020
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication 'scripts' when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.
Front Desk Receptionist
Charlottetown Inn
10.2019 - 10.2020
Greeting guests upon their arrival and providing a hospitable welcome
Recording client information in the company's guest book or internal database and directing them to their designated rooms
Receiving calls, conducting room reservations, and verifying existing bookings
Organizing transportation services and making restaurant reservations for guests upon request
Processing customer payments and presenting them with the bill upon check-out
Assisting guests who request additional services including catering, wedding bookings, and retreat activities
Keeping the front desk neat, orderly, and sanitized at all times.
Front Counter Attendant
Tim Hortons
05.2017 - 09.2019
Maintained high standards of customer service during high-volume, fast-paced operations
Communicated clearly and positively with coworkers and management
Mastered point-of-service (POS) computer system for automated order taking
Handled currency and credit transactions quickly and accurately
Followed procedures for safe food preparation, assembly, and presentation
Assisted management with inventory control and stock ordering
Built loyal clientele through friendly interactions and consistent appreciation
Resolved complaints promptly and professionally.
Education
Practical Nursing - Nursing Practice in Canada
Fanshawe College of Applied Arts And Technology
Woodstock, ON
03.2025
Associate of Science - Science And Technology
Douglas College
New Westminster, BC
04.2019
Skills
Activities of Daily Living ADLs
Geriatric Care
Wound Management
Direct Patient Care
Analytical Thinking
Patient Assessments
Disease Prevention
Medical Paperwork Processing
Infection control standards
Certification
Basic security training
First Aid and CPR Certification
Nonviolent crisis intervention training
Extracurricular Activities
Asian Student Union (ASU), Student Carrier department member