Summary
Overview
Work History
Education
Skills
Reading
Playing Basketball
Walking
Work Availability
Quote
Timeline
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Jaspreet Basra

Brampton,ON

Summary

Successful Customer Resources Assistant with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Well-qualified Customer Service Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

19
19
years of professional experience

Work History

Customer Service Assistant

Brian Valentino
03.2018 - 07.2022
  • Answered customer questions about product availability and shipment times.
  • Managed 905-428-6387 + incoming calls each day with utmost professionalism and knowledgeable service.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Early Childhood Educator

Larissa Kipnis
01.2004 - 06.2018
  • Maintained and fostered positive and constructive interactions with staff, families and children.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Education

GED -

Tropicana Employment Services
Scarborough, ON
11.2022

GED -

Humber College
Toronto, ON
04.2004

High School Diploma -

St. Robert Catholic High School
Thornhill, ON
06.1998

Skills

  • Call Documentation
  • Issue and Complaint Resolution
  • Needs Assessment
  • Upbeat and Positive Personality
  • Natural Resources
  • Information Updates
  • Calm and Professional Under Pressure
  • Operating Telephones
  • Class Cape Knowledge
  • Differentiated Learning Techniques
  • Learning Modalities
  • Special Education
  • Employee Timesheet Processing
  • Clerical Support
  • Interpretation and Translation Services
  • Courteous with Strong Service Mindset
  • Collaborative Environments
  • Order and Refund Processing
  • Customer Data Confidentiality

Reading

I love to read at night when I can reading lets me relax myself during having stressful days of a long days work.

Playing Basketball

I love to play basketball because I was on the Ontario team of the Women's league of Ontario's Basketball Association. I also played five years of basketball for my high school team.

Walking

Taking walks helps me relax and get excersise at the same time

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr

Timeline

Customer Service Assistant

Brian Valentino
03.2018 - 07.2022

Early Childhood Educator

Larissa Kipnis
01.2004 - 06.2018

GED -

Tropicana Employment Services

GED -

Humber College

High School Diploma -

St. Robert Catholic High School

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Jaspreet Basra