Jaspreet Aulakh
Summary
Dynamic office administrative assistant skilled in optimizing workflows and managing information requests. Known for strong time management and organizational skills, ensuring smooth operations and excellent customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Officer
Government of Alberta
Edmonton , AB
04.2025 - 10.2025
- Managed information requests from public and stakeholders to ensure timely and accurate responses.
- Maintained databases to ensure accurate and timely information access.
- Collaborated with team members to streamline data management processes.
- Drafted reports summarizing findings and recommendations for decision-makers.
- Engaged with community members to effectively resolve inquiries and concerns, enhancing community relations.
- Participated in meetings to discuss strategies for improving information services.
- Built and updated crisis communication plans to handle diverse situations.
- Reviewed customer requests for changes or updates on existing systems to ensure user satisfaction and system relevance.
Office Administrative Assistant & Inside Sales Rep
AMJ Campbell Van lines
Mississauga, Ontario
04.2022 - 04.2025
- Managed office supply inventory and coordinated procurement processes.
- Assisted in scheduling appointments and managing executive calendars.
- Organized and maintained electronic and physical filing systems for documents.
- Facilitated communication between departments through effective email correspondence.
- Prepared meeting agendas and took detailed minutes during team meetings.
- Responded to customer inquiries, providing information and resolving issues promptly.
- Supported the onboarding process by preparing new hire documentation and materials.
- Implemented office procedures to streamline workflow and improve organization.
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Responded promptly to customer inquiries via email or phone.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Created expense reports, tracked invoices, and processed payments.
- Ordered supplies and maintained an inventory of office equipment.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Sorted mail daily for distribution throughout the organization.
- Directed clients and guests to correct departments, rooms, and staff members.
- Obtained scanned records and uploaded to database.
- Assisted with scheduling meetings and appointments for the office staff.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Organized conference room for meetings, prepared materials, took notes, and distributed minutes to ensure effective communication.
- Coordinated travel arrangements for staff members as requested.
- Prepared outgoing mailings using postage meter machine.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Utilized CRM software to track leads and manage sales pipeline effectively.
- Provided customers with product information, pricing and availability.
- Cultivated customer relationships to enhance satisfaction and support revenue growth.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Data Entry Clerk
Switch Health
Toronto, ON
01.2021 - 03.2022
- Entered patient data into electronic health records system accurately.
- Reviewed and verified data entries to ensure accuracy and completeness.
- Maintained organized filing system for easy access to patient information.
- Collaborated with healthcare staff to promptly resolve data discrepancies and maintain data integrity.
- Updated patient information in the database regularly.
- Created spreadsheets to track data entries.
- Followed up on pending tasks until completion.
- Assisted colleagues with resolving any issues related to data entry operations.
- Achieved quality goals that supported overall team productivity.
Data Entry Coordinator
Erb Group of Companies
Mississauga, Ontario
10.2021 - 01.2022
- Ensured compliance with data entry requirements through adherence to established program techniques and procedures.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Communicated completed documents to supervisors and co-workers for accuracy verification.
- Determined appropriate databases for completed documents and transferred files electronically.
- Improved quality of data by producing coherent definitions and data-naming standards.
- Tracked and documented finished and in-progress data entry projects to pinpoint improvement areas.
- Safeguarded sensitive information by adhering to confidentiality protocols.
Restaurant Manager
A&W
Bolton, Ontario
07.2018 - 07.2021
- Managed daily restaurant operations and ensured compliance with health and safety standards.
- Trained and mentored staff on customer service and food preparation techniques.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Developed staff schedules to balance labor costs with operational needs, enhancing overall team efficiency.
- Implemented targeted promotional campaigns that increased customer engagement and boosted sales.
- Resolved customer complaints to maintain a positive dining experience.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety, sanitation, customer service, menu education, and up-selling techniques to enhance revenue generation.
- Ensured compliance with all food safety regulations and sanitation standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Optimized profits by controlling food, beverage and labor costs.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed accounts payable, accounts receivable and payroll.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Established policies for cash handling procedures to maximize security measures.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Coached staff on strategies to enhance performance and improve customer relations.
Saw Operator
Almag Aluminium
Brampton, Ontario
03.2018 - 10.2018
- Operated saws to cut aluminum extrusions to specified dimensions.
- Maintained equipment through routine inspections and executed minor repairs to ensure optimal performance.
- Collaborated with team members to optimize workflow and reduce downtime.
- Ensured adherence to safety protocols while operating machinery in production area.
- Monitored material quality during cutting process, ensuring compliance with company standards.
- Organized work area for efficient access to tools and materials.
- Assisted in inventory management of aluminum materials and supplies.
- Measured, marked, and cut material with precision accuracy.
- Maintained and calibrated saws for proper operation.
- Inspected finished products for conformance to customer specifications, contributing to overall quality assurance.
- Interpreted blueprints, drawings, sketches and other instructions accurately when cutting material.
Front Line Crew Member
Tim Hortons
Mississauga, Ontario
05.2017 - 07.2018
- Provided excellent customer service in fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted with food preparation and assembly of menu items.
- Operated cash register and processed customer transactions accurately.
- Followed safety and sanitation guidelines in all food handling tasks.
- Resolved customer inquiries and complaints promptly and professionally.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Greeted customers and provided menus.
- Followed health code regulations when handling food items safely.
- Collaborated with team members to efficiently navigate job responsibilities and complete tasks.
- Processed cash and credit card transactions at drive-thru window, ensuring quick service and customer satisfaction.
Warehouse Team Leader
Star Culinary Delights
Mississauga, Ontario
01.2017 - 01.2018
- Supervised daily warehouse operations and maintained efficient workflow.
- Trained new team members on safety protocols and operational procedures.
- Coordinated inventory management to maintain accurate stock levels and support operational efficiency.
- Monitored equipment maintenance for optimal performance and compliance with safety standards.
- Conducted regular inspections to uphold cleanliness and organization in the warehouse.
- Provided guidance and support to warehouse staff members in their daily duties.
- Documented inventory levels, shipments, and deliveries.
- Ensured compliance with government regulations for storage, handling, packaging, labeling, shipping and receiving processes.
- Created loading and unloading schedules while assigning tasks to optimize workflow and resource allocation.
- Organized monthly meetings with warehouse staff members to discuss progress on projects and goals.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
Education
Associate of Science - Chemical Engineering
Sheridan College
Brampton, ON04-2018
Skills
- Data management
- Information retrieval
- Database maintenance
- Information dissemination
- Document management
- Data analysis
- Reporting skills
- Information organization
- Microsoft Office
- Customer relationship management
- Project management
- Customer service
- Team collaboration
- Problem solving
- Time management
- Staff training
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Certification
- First Aid
- Health and Safety Committee Member
Timeline
Information Officer
Government of Alberta
04.2025 - 10.2025
Office Administrative Assistant & Inside Sales Rep
AMJ Campbell Van lines
04.2022 - 04.2025
Data Entry Coordinator
Erb Group of Companies
10.2021 - 01.2022
Data Entry Clerk
Switch Health
01.2021 - 03.2022
Restaurant Manager
A&W
07.2018 - 07.2021
Saw Operator
Almag Aluminium
03.2018 - 10.2018
Front Line Crew Member
Tim Hortons
05.2017 - 07.2018
Warehouse Team Leader
Star Culinary Delights
01.2017 - 01.2018
Associate of Science - Chemical Engineering
Sheridan College