Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaspreet Arora

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Collection Specialist

Easyfinancial Services
03.2022 - Current
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Used skip tracing and other techniques to locate debtors.
  • • Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions
  • • Communicate the terms and conditions of our financial products and how we can help them achieve their goals
  • • Support retail operations by managing customer accounts, collection activities, and the merchandising and maintenance of the store
  • • Deliver best in class service when supporting the delivery of our products to customers homes
  • • Manage accounts receivables by monitoring overdue accounts on a weekly basis

Customer Service Representative

Bell MTS
06.2021 - 02.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Answered constant flow of customer calls with minimal wait times.

Education

Advanced Diploma - Business

Centennial College of Applied Arts And Technology
Scarborough, ON
09.2020

Skills

  • Financial Documentation

  • Client Relations

  • Goal-Oriented

  • Accounting Systems

  • Decision-Making

  • Computer Skills

  • Quality Assurance

  • Basic Math

  • Good Telephone Etiquette

  • Written Communication

Languages

English
Full Professional

Timeline

Collection Specialist

Easyfinancial Services
03.2022 - Current

Customer Service Representative

Bell MTS
06.2021 - 02.2022

Advanced Diploma - Business

Centennial College of Applied Arts And Technology

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Jaspreet Arora