Jaspinder Sanghera
Oshawa,ON
Summary
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Marshall
09.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Administrative Clerk
Grand River Hospital
04.2023 - 05.2025
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
Front Desk Agent
Best Buy
04.2020 - 03.2023
- Managed daily cash transactions accurately, maintaining proper accounting practices at the front desk.
- Identified opportunities for upselling products or services, resulting in increased revenue for the hotel.
- Maintained a high level of professionalism when handling guest inquiries, resolving issues promptly and courteously.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs for a busy front desk.
- Maintained strict adherence towards data privacy regulations while handling sensitive guest information, ensuring the protection of personal data.
Education
Diploma - Medical Office Administration
Humber College
Toronto, None05-2024
Health And Safety Administration -
Seneca College of Applied Arts And Technology
North York, None01-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Microsoft PowerPoint
- Data collection
Languages
English
Professional Working
Hindi
Professional Working
Punjabi
Professional Working
Timeline
Customer Service Representative
Marshall
09.2024 - 05.2025
Administrative Clerk
Grand River Hospital
04.2023 - 05.2025
Front Desk Agent
Best Buy
04.2020 - 03.2023
Diploma - Medical Office Administration
Humber College
Health And Safety Administration -
Seneca College of Applied Arts And Technology
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