Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaspinder Sanghera

Oshawa,ON

Summary

As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Marshall
Mississauga, ON
09.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Administrative Clerk

Grand River Hospital
Kitchener, ON
04.2023 - 05.2025
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
  • Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.

Front Desk Agent

Best Buy
Mississauga, ON
04.2020 - 03.2023
  • Managed daily cash transactions accurately, maintaining proper accounting practices at the front desk.
  • Identified opportunities for upselling products or services, resulting in increased revenue for the hotel.
  • Maintained a high level of professionalism when handling guest inquiries, resolving issues promptly and courteously.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs for a busy front desk.
  • Maintained strict adherence towards data privacy regulations while handling sensitive guest information, ensuring the protection of personal data.

Education

Diploma - Medical Office Administration

Humber College
Toronto, None
05-2024

Health And Safety Administration -

Seneca College of Applied Arts And Technology
North York, None
01-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Microsoft PowerPoint
  • Data collection

Languages

English
Professional Working
Hindi
Professional Working
Punjabi
Professional Working

Timeline

Customer Service Representative

Marshall
09.2024 - 05.2025

Administrative Clerk

Grand River Hospital
04.2023 - 05.2025

Front Desk Agent

Best Buy
04.2020 - 03.2023

Diploma - Medical Office Administration

Humber College

Health And Safety Administration -

Seneca College of Applied Arts And Technology
Jaspinder Sanghera