Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Additional Information
Timeline
Generic

JASPINDER KAUR DHANJAL

Surrey,B.C.

Summary

A highly motivated employee with a desire to take a new challenges strong work ethic,adaptability and treating customers very friendly.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

A9 HOTEL
  • Greeting and thanking guests in a sincere, friendly manner
  • Checking guests in on arrival and out on departure
  • Posting charges to appropriate guest accounts
  • Anticipating and addressing guests' needs, and resolving their problems and complaints
  • Assisting guests with disabilities
  • Operating switchboard and assisting with inquiries
  • Assisting the reservations manager with taking reservations
  • Collaborating and communicating with other internal departments to ensure guest satisfaction

Customer Service Agent

  • Check-in and greet passengers, taking reservations and handling payments
  • Providing flight information, issuing tickets and solving ticket related issues
  • Excellent Interpersonal Skills, proficient at multitasking
  • Assisting passengers with disabilities during boarding or deplaning

Guest Service Agent

  • Greeting guests upon arrival and making them feel welcomed
  • Administering check-ins & check-outs
  • Providing front desk services to guests
  • Delivering mail and messages

Cashier

SUBWAY
  • Handling customer service inquiries and providing a positive customer experience
  • Cleaning equipment and work area to ensure a safe, and sanitary work

Fed Ex Warehou

Non Cargo Handler
05.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Front Desk Agent and Concierge

HOTEL SIMER
01.2021 - 07.2021
  • Develops a detailed knowledge of reservations policies, room locations, types and configurations, and cancellation policies
  • Promotes and arrange airport transfers, car hire and tours with hotel limousines as and when requested
  • Prepares guest room keys, welcome booklet, registration card, welcome letter for all individual group arrivals of the day
  • Providing information about the facilities and services offered at the hotel to guests
  • Processing guest check-ins and check-outs by verifying personal information and credit card information
  • Providing information about attractions in the area or entertainment options during guests’ stay
  • Arranging for special dinners, tours, or other activities requested by guests

MCDONALD’S
05.2018 - 03.2019
  • Greeting guests, taking orders and processing payments
  • Preparing foods and drinks
  • Managing delivery and mobile orders
  • Assembling orders and packaging take out and delivery

Education

Graduation in bachelor of arts -

FOCUS COLLEGE
Surrey, B.C.
01.2019

Secondary Education - commerce stream

FOCUS COLLEGE
Surrey, B.C.
01.2016

Skills

  • Decision making skills
  • Proficient with Microsoft Office
  • Proficient with Internet
  • Proficient with Social Media
  • Communication skills
  • Interpersonal skills
  • Public speaking
  • Teamwork
  • Ability to contribute expertise
  • Ability to follow leadership directives
  • Ability to work independently

Certification

Office Executive Management, 01/2021 - 12/2023

Languages

English
Professional Working

Affiliations

Excellent

Additional Information

Music lover

Timeline

Fed Ex Warehou

Non Cargo Handler
05.2024 - Current

Front Desk Agent and Concierge

HOTEL SIMER
01.2021 - 07.2021

MCDONALD’S
05.2018 - 03.2019

Graduation in bachelor of arts -

FOCUS COLLEGE

Secondary Education - commerce stream

FOCUS COLLEGE

A9 HOTEL

Customer Service Agent

Guest Service Agent

Cashier

SUBWAY

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