JASPINDER KAUR DHANJAL
Surrey,B.C.
Summary
A highly motivated employee with a desire to take a new challenges strong work ethic,adaptability and treating customers very friendly.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
A9 HOTEL
- Greeting and thanking guests in a sincere, friendly manner
- Checking guests in on arrival and out on departure
- Posting charges to appropriate guest accounts
- Anticipating and addressing guests' needs, and resolving their problems and complaints
- Assisting guests with disabilities
- Operating switchboard and assisting with inquiries
- Assisting the reservations manager with taking reservations
- Collaborating and communicating with other internal departments to ensure guest satisfaction
Customer Service Agent
- Check-in and greet passengers, taking reservations and handling payments
- Providing flight information, issuing tickets and solving ticket related issues
- Excellent Interpersonal Skills, proficient at multitasking
- Assisting passengers with disabilities during boarding or deplaning
Guest Service Agent
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins & check-outs
- Providing front desk services to guests
- Delivering mail and messages
Cashier
SUBWAY
- Handling customer service inquiries and providing a positive customer experience
- Cleaning equipment and work area to ensure a safe, and sanitary work
Fed Ex Warehou
Non Cargo Handler
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Agent and Concierge
HOTEL SIMER
01.2021 - 07.2021
- Develops a detailed knowledge of reservations policies, room locations, types and configurations, and cancellation policies
- Promotes and arrange airport transfers, car hire and tours with hotel limousines as and when requested
- Prepares guest room keys, welcome booklet, registration card, welcome letter for all individual group arrivals of the day
- Providing information about the facilities and services offered at the hotel to guests
- Processing guest check-ins and check-outs by verifying personal information and credit card information
- Providing information about attractions in the area or entertainment options during guests’ stay
- Arranging for special dinners, tours, or other activities requested by guests
MCDONALD’S
05.2018 - 03.2019
- Greeting guests, taking orders and processing payments
- Preparing foods and drinks
- Managing delivery and mobile orders
- Assembling orders and packaging take out and delivery
Education
Graduation in bachelor of arts -
FOCUS COLLEGE
Surrey, B.C.01.2019
Secondary Education - commerce stream
FOCUS COLLEGE
Surrey, B.C.01.2016
Skills
- Decision making skills
- Proficient with Microsoft Office
- Proficient with Internet
- Proficient with Social Media
- Communication skills
- Interpersonal skills
- Public speaking
- Teamwork
- Ability to contribute expertise
- Ability to follow leadership directives
- Ability to work independently
Certification
Office Executive Management, 01/2021 - 12/2023
Languages
English
Professional Working
Affiliations
Excellent
Additional Information
Music lover
Timeline
Fed Ex Warehou
Non Cargo Handler
05.2024 - Current
Front Desk Agent and Concierge
HOTEL SIMER
01.2021 - 07.2021
MCDONALD’S
05.2018 - 03.2019
Graduation in bachelor of arts -
FOCUS COLLEGE
Secondary Education - commerce stream
FOCUS COLLEGE
A9 HOTEL
Customer Service Agent
Guest Service Agent
Cashier
SUBWAY