Jasper John Serrano
Summary
I am a goal oriented individual who continuously seek to challenge the status quo of the field I have chosen to become a successful professional who can connect and inspire other people. Thus, contributes in creating a safe working environment that embrace diversity and promotes personal growth.
Overview
6
6
years of professional experience
Work History
Food Service Supervisor
A&w Restaurants
11.2022 - Current
- Ensure that food and service meet quality control standards.
- Supervise, coordinate, and schedule the activities of staffs.
- Maintain records of stocks, repairs, sales, and wastages of the store.
- Plots orders of supplies, and does daily and month end inventories.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Shift Supervisor
Starbucks Philippines
10.2018 - 10.2022
- Leading operations activity like schedule and staffing, sales and inventory, and continuous improvement of operational standards.
- Responsible in running shifts with customers at core, making sure that Starbucks experience is given to the customers and partners.
- Creating the environment and making sure that the store is clean, safe, and ready.
- Coaching for performance and development of new and current partners to develop skills to advance in their development path.
Education
Bachelor of Science - International Hospitality Management
Lyceum of The Philippines University
Intramuros Manila, Philippines 06.2018
Skills
- Food safety compliance
- Supply ordering
- Staff management
- Food and beverage service
- Team development
- Operations management
- Staff motivation
Languages
English
Professional Working
Tagalog
Native or Bilingual
Korean
Elementary
Timeline
Food Service Supervisor
A&w Restaurants
11.2022 - Current
Shift Supervisor
Starbucks Philippines
10.2018 - 10.2022
Bachelor of Science - International Hospitality Management
Lyceum of The Philippines University
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